Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Oct 25, 2024
Guest User
The first time I went to Amsterdam with my bestie, we arrived at the hotel at 8pm. It was by a very quiet river. I thought it was a remote location, but I didn't expect that the hotel was surrounded by attractions after walking around the next day: Anne Frank House and Tulip Museum, Church and Canal Yacht Center and Small Square.
The front desk receptionist, the blonde sister, was warm and friendly. She introduced the room and catering and the condition of the elevator to be repaired. She also recommended local restaurants nearby and helped to make reservations. The Chinese boss did a good job in employee training. The surprise was that the small suite on the fourth floor not only faced the beautiful canal, but also had a hot water kettle that girls always wanted. I like the hotel's logo.
The Western breakfast has a rich selection of hot and cold drinks. The restaurant environment is small and warm, and the illustrations on the background wall have a sense of déjà vu of campus blackboard newspapers. Because it was my birthday that day, my bestie took a group photo with the Polaroid provided by the hotel as a souvenir. The hotel staff, a beautiful long-legged sister, took the initiative to help, which was very nice. Check out on time at 11 am, and the luggage can be stored at the front desk.
After taking a cruise 🚤 and visiting the city, we returned to the hotel, rested in the restaurant, ate freshly baked cakes, and drank hot ☕️. The front desk helped me call a taxi to the airport and gave me a bag of snacks before leaving. It was really thoughtful! Looking forward to coming back next time 😘
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Price per night from:AED 441
Posted on Jul 21, 2026|Standard Double Room, 1 Double Bed
Guest UserFacilities: The facilities are new and comprehensive. There's a capsule coffee machine, complimentary water, a toiletries set, a hairdryer, disposable slippers, and an iron. The room is cozy with plenty of lighting, unlike some hotels that can be dim. Upon check-in, you receive a complimentary glass of water or spirits.
Cleanliness: Extremely clean. I'd say it's the cleanest European hotel I've ever stayed in.
Location: It's very convenient, just a short walk up to Amsterdam Centraal Station. I'm not sure if the building opposite is a university or a high school, and it seems like the city hall is nearby, so safety shouldn't be an issue.
Service: The two Caucasian women at the front desk were very friendly and patient. I'm a bit sensitive to noise, and the lady at the front desk specifically arranged a quiet room for me on the sixth floor, which I really appreciate.
Soundproofing: The soundproofing is good; the walls are solid, not hollow, which is a great plus.
Overall, it was a very good experience.
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Price per night from:AED 269
Posted on Jul 23, 2026|Superior Queen Room
Guest UserAlways my go-to choice, this Novotel is quite new, and the breakfast offers a great variety. The biggest advantage is its high value for money and convenient transportation, being close to both the subway and train stations.
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Price per night from:AED 406
Posted on Jul 16, 2026|Sleep Twin Room
Guest UserHere’s a firm, professional complaint that clearly states your concerns without making it unnecessarily aggressive. It focuses on the issues you described and requests a formal investigation.
Dear Hotel Manager,
I am writing to formally express my deep dissatisfaction with the treatment I received during my recent stay at your hotel. This experience has been one of the most humiliating and unprofessional hotel experiences I have ever encountered.
Firstly, I was charged €250 for smoking in the room. While I understand that hotels have strict no-smoking policies and I am willing to accept the applicable penalty if a violation occurred, nothing justifies the way your staff handled the situation.
Despite me clearly instructing your staff not to enter my room, they forcefully entered without my permission. At that moment, I was not properly dressed, making the situation extremely embarrassing and a serious invasion of my privacy. This conduct was completely unacceptable.
Furthermore, during this interaction, two members of your staff spoke to me in Dutch in what appeared to be an abusive and mocking manner. Although I do not understand Dutch, their tone, gestures, and overall behaviour were intimidating, disrespectful, and deeply humiliating. No guest should ever be treated in such a degrading way.
The second issue concerns my food delivery. I had ordered food late at night, and it was left at the reception. When I went to collect it a few hours later, I was informed that the food had been thrown away. I was never contacted, no attempt was made to inform me that my order had arrived, and no explanation was provided as to why my personal property had been discarded. This is completely unacceptable and demonstrates a shocking lack of respect for guests and their belongings.
The combination of these incidents reflects an alarming lack of professionalism, respect for guest privacy, and basic customer service standards. I expect the following:
1. A formal investigation into the conduct of the staff involved.
2. A written explanation as to why my room was entered against my explicit instructions.
3. An explanation as to why my food delivery was disposed of without my consent or any attempt to contact me.
4. An apology addressing the unacceptable treatment I experienced.
5. A review of your staff’s conduct and training to ensure that no other guest is subjected to such behaviour.
I chose Mövenpick expecting a high standard of hospitality. Instead, I left feeling disrespected, humiliated, and extremely disappointed.
I look forward to receiving your prompt response and an explanation regarding these serious matters.
Yours sincerely,
Lauv Jaiswal
If you intend to escalate this to Mövenpick’s corporate customer relations or to post it as a public review, I can also help you draft a stronger version suitable for those channels.
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Price per night from:AED 453
Posted on Jun 5, 2026
Guest UserThis is a pretty standard luxury hotel, with no major issues. There's a mini-fridge, but it's not cold enough and doesn't come stocked with anything. However, the umbrella is a high-end carbon fiber one, which is quite rare and a nice touch. The bathroom drain had a bit of a problem, probably a clog from hair that needs to be cleaned promptly. My biggest issue, though, was the front desk – they were incredibly slow! Especially during check-out. I've never seen a hotel where you have to wait in line one by one; usually, you just leave your room card and go.
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Price per night from:AED 308
Posted on May 7, 2026|2 Single Beds Standard
Kat OThe greatest bonus point is that the Holiday Inn Express Hotel is conveniently located just beside the Amsterdam Sloterdijk Station, ~ 3 mins walk!
Our rooms were nicely cleaned, wifi strength was strong, the complimentary breakfast buffet spread includes a selection of freshly baked pastries, cereals, fresh fruits, juices, boiled eggs & many different sweet & savoury toppings ☺️
We have only one feedback for improvement is the unfortunate heavy stench of urine smell left behind by some of the inconsiderate public members in front of the hotel entrance 😭
All in All, it was a wonderful stay created by each hardworking hotel staff member & the management team - awesome job!
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Price per night from:AED 282
Posted on Mar 9, 2026|Bed in 4-Bed Mixed Dormitory with Shared Bathroom
AchengdebairimengThe hotel's location is super convenient, really close to the train station and all the main attractions. Both the hotel and the room were spotless and didn't have any strange smells, which was great. The only minor downside was that the music from nearby bars could be a bit loud at night.
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Price per night from:AED 74
Posted on Jul 12, 2026
QiangguolangThis is a large international chain hotel with excellent facilities, good hygiene, a top-notch environment, and standardized service. The hotel is located across the water from Central Station, and there's a free ferry service available 24/7. The pier and the view of the water are beautiful, and crossing the sea every day adds a unique charm to the experience.
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Price per night from:AED 73
Posted on Feb 5, 2025
Vj Sud
The Hotel Library has an unbeatable location and room size!
Spacious big bed, enough walking space in the room and nice bath/toilet size too.
Location wise it is on the very main road - walking distance of 8-9 minutes from Centraal Station and opposite to the floating Chinese restaurant.
The views of the road from our room were really amazing too. Its heater quickly heats up the room.
TV is okay size and has few English channels - who doesn’t like to watch a TV in the hotel room before going to bed!
Their room service is good - they make the bed and give fresh towels.
There are few things that kind of take away one or two stars:
- the elevator, though we are happy that they have one, but the one installed is very slow and you have to keep the buttons pressed and if you take the fingers off it stops midway
- we asked for top floor since the views are always nicer from a height and they gave us the 3rd floor (top most) however, the hotel must clarify that after 2nd floor there is no elevator to the 3rd floor and to top it up, the stairs to the 3rd floor are so steep they reminded me of exercise called spiderman mountain climbers!
- their room service team however do not clean the area around the kettle. We had sugar dropped and used cups kept and they wouldn’t clean on daily basis saying the cups are to be cleaned by the guests - this was shocking! I expect this to be part of cleaning duty irrespective whether i stay one night or four!
- TV channels - out of the few that they have most of them wouldn’t air any content and just names of the channel which is quite irritating when you are given only two-thee channels to flip through.
Overall i rate it a 3.5 / 5 for the staff at the reception were really polite - all of them!
Happy to recommend this!
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Price per night from:AED 284
Posted on Apr 3, 2026
Guest User
Great location - short walk to the Muiderpoort station and a 5 mins train ride into Amsterdam Centraal! For the price, the accomodation was very reasonable and had everything you need for a comfortable stay. House keeping comes by everyday so you always have a clean room and towels. A fridge in the room is also very handy. Staff are there 24/7 and very helpful.
The walls are thin, so if you have noisy neighbours you can hear everything, so it could be annoying!
Overall, great stay in Amsterdam!
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Price per night from:AED 160