4-Star Hotels in Amsterdam

Our first international trip with the kids brought us to the Netherlands, and this hotel was perfectly located. It's away from the city center's hustle and bustle, yet incredibly convenient for getting around. A 1-minute walk to the left brings you to NOORD station, which is the first stop on the line, so you're guaranteed a seat. The surrounding area is lovely too, with nature and animals creating a peaceful atmosphere. The supermarket by the station is well-stocked with everything you need, and the food options there are great. The room was very clean and thoroughly serviced daily. Overall, we were very satisfied with everything, especially the convenient transportation.

This is my second time staying at this hotel, and the overall environment is really great! The room is cozy and well-equipped. Plus, it's incredibly quiet around here, with no noise at all, so I can get a good night's sleep. I'll definitely come back again if I have the chance.

The room was spacious and comfortable, the bed was cozy, and the view was great, ensuring a good night's sleep. The staff were warm and attentive, providing excellent service. The hotel's location is superb, offering convenient transportation, and the breakfast selection was extensive.

Very good location ... Just a few train stops from Schiphol Airport to reach Sloterdijk Station. Few minutes walk from here to hotel. Transportation hub is just right in front of hotel. Flixbus stops is also 5mins away from hotel.. Super convenient with a mini mart n as well as some eateries around the corner. More choices avaliable if venture further out.. Spacious n clean room. Clean n fresh towels. Daily housekeeping. Comfy bed with pillows abit soft though.. No AC but a air cooling system. Provided a table fan during this super hot summer trip. A complete kitchenette with a new set of cleaning set provided. Water dispenser is located at the lobby. Laundry room is at 1st floor. €4 per usage. It comes with a detergent capsule. Required a deposit of €100 upon check in. Friendly staff but lack of manpower at times. Mostly with 1 staff at reception desk. With 1staff around, we nearly missed our bus to Brussels just to wait for staff to retrieve our stored luggage... No toiletries n indoor slippers provided unless upon request. No hair conditioner or body lotion as well. Just a 2 in 1 body n hair shampoo is used... With a rating of a 4* hotel, it should do better Overall had a satisfactory stay n experience

The hotel has a great location, just a short walk from Amsterdam Central Station, making it very convenient for sightseeing and transportation. There are also plenty of restaurants, cafes, and supermarkets nearby. The room was clean and comfortable. However, the lighting in the room was quite dim. One thing that could be improved is the bathroom lighting. It works with a motion sensor, so if you stay still for a while (for example, during a shower), the lights switch off automatically. It was inconvenient to have the bathroom suddenly become dark while showering. Overall, it's a good hotel with an excellent location, but improving the room and bathroom lighting would make the stay even better.

Facilities: The facilities are pretty good, with a wet and dry separation in the bathroom, and a kettle, refrigerator, and other amenities readily available in the room. Hygiene: The overall hygiene was good, but there were instances where the shampoo was almost empty and the tissues were nearly out, which staff didn't replace promptly. I had to contact them again, so there's room for improvement here. Environment: The overall environment is good. It's less than a 10-minute walk from the central train station, which is very convenient. Even in a room facing the train tracks, I didn't hear any train noise at all; the soundproofing of the windows is excellent. Service: The staff were all very patient. The only thing that needs improvement is that the customer service contact number in the room is basically unreachable. Any requests required going down to the front desk to speak with staff, which was indeed inconvenient. This area needs improvement. Overall, I still highly recommend it.

Here’s a firm, professional complaint that clearly states your concerns without making it unnecessarily aggressive. It focuses on the issues you described and requests a formal investigation. Dear Hotel Manager, I am writing to formally express my deep dissatisfaction with the treatment I received during my recent stay at your hotel. This experience has been one of the most humiliating and unprofessional hotel experiences I have ever encountered. Firstly, I was charged €250 for smoking in the room. While I understand that hotels have strict no-smoking policies and I am willing to accept the applicable penalty if a violation occurred, nothing justifies the way your staff handled the situation. Despite me clearly instructing your staff not to enter my room, they forcefully entered without my permission. At that moment, I was not properly dressed, making the situation extremely embarrassing and a serious invasion of my privacy. This conduct was completely unacceptable. Furthermore, during this interaction, two members of your staff spoke to me in Dutch in what appeared to be an abusive and mocking manner. Although I do not understand Dutch, their tone, gestures, and overall behaviour were intimidating, disrespectful, and deeply humiliating. No guest should ever be treated in such a degrading way. The second issue concerns my food delivery. I had ordered food late at night, and it was left at the reception. When I went to collect it a few hours later, I was informed that the food had been thrown away. I was never contacted, no attempt was made to inform me that my order had arrived, and no explanation was provided as to why my personal property had been discarded. This is completely unacceptable and demonstrates a shocking lack of respect for guests and their belongings. The combination of these incidents reflects an alarming lack of professionalism, respect for guest privacy, and basic customer service standards. I expect the following: 1. A formal investigation into the conduct of the staff involved. 2. A written explanation as to why my room was entered against my explicit instructions. 3. An explanation as to why my food delivery was disposed of without my consent or any attempt to contact me. 4. An apology addressing the unacceptable treatment I experienced. 5. A review of your staff’s conduct and training to ensure that no other guest is subjected to such behaviour. I chose Mövenpick expecting a high standard of hospitality. Instead, I left feeling disrespected, humiliated, and extremely disappointed. I look forward to receiving your prompt response and an explanation regarding these serious matters. Yours sincerely, Lauv Jaiswal If you intend to escalate this to Mövenpick’s corporate customer relations or to post it as a public review, I can also help you draft a stronger version suitable for those channels.

This is a pretty standard luxury hotel, with no major issues. There's a mini-fridge, but it's not cold enough and doesn't come stocked with anything. However, the umbrella is a high-end carbon fiber one, which is quite rare and a nice touch. The bathroom drain had a bit of a problem, probably a clog from hair that needs to be cleaned promptly. My biggest issue, though, was the front desk – they were incredibly slow! Especially during check-out. I've never seen a hotel where you have to wait in line one by one; usually, you just leave your room card and go.

⭐⭐⭐⭐⭐ A fantastic and unique stay. The hotel is very modern, and everything operates on a smart system, which made the experience easy and comfortable. What I loved most was having an ice machine on every floor – a practical and rare amenity. The rooms are clean, the design is contemporary, and both check-in and check-out were smooth. I definitely recommend this hotel and will stay here again on my next visit to Amsterdam.

We just spent three nights at Chasse Residency Hotel as a family with three children, and we were very pleased with our stay. The hotel was clean and well-maintained, the staff were friendly and helpful, and we felt welcome from arrival to departure. The location was really good with easy access to public transport, making it simple to get around Amsterdam. The room had plenty of space for us, and the small kitchen facilities were a huge advantage when traveling with children. All in all, we had a really great stay and would definitely recommend Chasse Residency Hotel to other families looking for a quiet and comfortable base for a visit to Amsterdam.