4-Star Hotels in Amsterdam

Facilities: The facilities are new and comprehensive. There's a capsule coffee machine, complimentary water, a toiletries set, a hairdryer, disposable slippers, and an iron. The room is cozy with plenty of lighting, unlike some hotels that can be dim. Upon check-in, you receive a complimentary glass of water or spirits. Cleanliness: Extremely clean. I'd say it's the cleanest European hotel I've ever stayed in. Location: It's very convenient, just a short walk up to Amsterdam Centraal Station. I'm not sure if the building opposite is a university or a high school, and it seems like the city hall is nearby, so safety shouldn't be an issue. Service: The two Caucasian women at the front desk were very friendly and patient. I'm a bit sensitive to noise, and the lady at the front desk specifically arranged a quiet room for me on the sixth floor, which I really appreciate. Soundproofing: The soundproofing is good; the walls are solid, not hollow, which is a great plus. Overall, it was a very good experience.

The room was quite spacious and very clean, with a nice river view. Check-in at the front desk was super fast. There was even a welcome card from the housekeeping staff on the desk, which was a really thoughtful touch. It's about a 15-minute walk from the central station, making it very convenient to take the train for dining out. The only minor downside was that the dry area in the bathroom didn't have a drain (a common issue in Western Europe, perhaps?). If water splashed out during a shower, the floor would stay wet...

Always my go-to choice, this Novotel is quite new, and the breakfast offers a great variety. The biggest advantage is its high value for money and convenient transportation, being close to both the subway and train stations.

Very good location ... Just a few train stops from Schiphol Airport to reach Sloterdijk Station. Few minutes walk from here to hotel. Transportation hub is just right in front of hotel. Flixbus stops is also 5mins away from hotel.. Super convenient with a mini mart n as well as some eateries around the corner. More choices avaliable if venture further out.. Spacious n clean room. Clean n fresh towels. Daily housekeeping. Comfy bed with pillows abit soft though.. No AC but a air cooling system. Provided a table fan during this super hot summer trip. A complete kitchenette with a new set of cleaning set provided. Water dispenser is located at the lobby. Laundry room is at 1st floor. €4 per usage. It comes with a detergent capsule. Required a deposit of €100 upon check in. Friendly staff but lack of manpower at times. Mostly with 1 staff at reception desk. With 1staff around, we nearly missed our bus to Brussels just to wait for staff to retrieve our stored luggage... No toiletries n indoor slippers provided unless upon request. No hair conditioner or body lotion as well. Just a 2 in 1 body n hair shampoo is used... With a rating of a 4* hotel, it should do better Overall had a satisfactory stay n experience

My stay here was incredibly comfortable and pleasant. The hotel's location is excellent, right in the heart of Amsterdam, making it super convenient for exploring the canal district. The room facilities were clean and well-equipped, and the overall hygiene was top-notch. The front desk staff were polite, patient, and provided thoughtful service. Overall, I had a very comfortable stay and would definitely choose this hotel again on my next visit to Amsterdam.

I booked this hotel for the view, and dinner was included. Before checking in, I saw some negative reviews, so I double-checked the dinner arrangements and confirmed that the city tax was included. At dinner, I also repeatedly asked which dishes I could order. Later, I asked Trip.com customer service, and they said three courses and one drink were included. However, the server on-site said only two courses and a drink were included (and only certain items were available). The next day at checkout, we were told we had to pay 11 euros for lemonade, even though we had confirmed with the server during dinner that lemonade was included. After paying, I contacted the hotel through Trip.com, and they claimed we had re-ordered drinks at 11 PM, which we absolutely did not. I asked for CCTV evidence, and then the hotel changed their story, saying drinks were not included in dinner. What exactly is their charging standard? For a hotel over 3000 RMB a night, I didn't see the expected service or integrity. Can they just make up charges and even accuse us of re-ordering to get a discount? It's truly frustrating.

Here’s a firm, professional complaint that clearly states your concerns without making it unnecessarily aggressive. It focuses on the issues you described and requests a formal investigation. Dear Hotel Manager, I am writing to formally express my deep dissatisfaction with the treatment I received during my recent stay at your hotel. This experience has been one of the most humiliating and unprofessional hotel experiences I have ever encountered. Firstly, I was charged €250 for smoking in the room. While I understand that hotels have strict no-smoking policies and I am willing to accept the applicable penalty if a violation occurred, nothing justifies the way your staff handled the situation. Despite me clearly instructing your staff not to enter my room, they forcefully entered without my permission. At that moment, I was not properly dressed, making the situation extremely embarrassing and a serious invasion of my privacy. This conduct was completely unacceptable. Furthermore, during this interaction, two members of your staff spoke to me in Dutch in what appeared to be an abusive and mocking manner. Although I do not understand Dutch, their tone, gestures, and overall behaviour were intimidating, disrespectful, and deeply humiliating. No guest should ever be treated in such a degrading way. The second issue concerns my food delivery. I had ordered food late at night, and it was left at the reception. When I went to collect it a few hours later, I was informed that the food had been thrown away. I was never contacted, no attempt was made to inform me that my order had arrived, and no explanation was provided as to why my personal property had been discarded. This is completely unacceptable and demonstrates a shocking lack of respect for guests and their belongings. The combination of these incidents reflects an alarming lack of professionalism, respect for guest privacy, and basic customer service standards. I expect the following: 1. A formal investigation into the conduct of the staff involved. 2. A written explanation as to why my room was entered against my explicit instructions. 3. An explanation as to why my food delivery was disposed of without my consent or any attempt to contact me. 4. An apology addressing the unacceptable treatment I experienced. 5. A review of your staff’s conduct and training to ensure that no other guest is subjected to such behaviour. I chose Mövenpick expecting a high standard of hospitality. Instead, I left feeling disrespected, humiliated, and extremely disappointed. I look forward to receiving your prompt response and an explanation regarding these serious matters. Yours sincerely, Lauv Jaiswal If you intend to escalate this to Mövenpick’s corporate customer relations or to post it as a public review, I can also help you draft a stronger version suitable for those channels.

This is a pretty standard luxury hotel, with no major issues. There's a mini-fridge, but it's not cold enough and doesn't come stocked with anything. However, the umbrella is a high-end carbon fiber one, which is quite rare and a nice touch. The bathroom drain had a bit of a problem, probably a clog from hair that needs to be cleaned promptly. My biggest issue, though, was the front desk – they were incredibly slow! Especially during check-out. I've never seen a hotel where you have to wait in line one by one; usually, you just leave your room card and go.

The hotel isn't in the city center, but getting around by metro is super convenient, and Amsterdam isn't a huge city anyway. It's a 5-minute walk from the metro station, and the path is pretty flat, which is great when you're dragging luggage. (Picture 1 shows the view from the metro exit.) Rooms are cleaned daily. There aren't any individual shampoo, conditioner, or toothbrushes, just a single shower gel, but that's pretty standard for European hotels. The pillows are quite high but not hard; I found them easy to sink into and comfortable. The Wi-Fi speed was good most of the time. I couldn't find an on/off switch for the air conditioning, only temperature adjustments. The motion-sensor light in the bathroom was a bit funny – it would go dark after a few minutes! The staff were friendly and efficient. Other than check-in, check-out, and storing luggage, I didn't interact with them much. Luggage storage is free, which is a nice perk. After checking out, there's a restroom, sofa, and charging ports on the ground floor, which is perfect for a quick refresh before heading to the airport. There aren't many restaurants nearby, so it's a good idea to eat before heading back. Although the room isn't huge, the bed is small and the layout is well-designed, making it surprisingly functional. We could open two large suitcases at once. Overall, it's quite similar to a budget hotel back home, but prices are bound to vary due to location, especially during tulip season when they definitely go up. For the price, it's still decent value for money.

We just spent three nights at Chasse Residency Hotel as a family with three children, and we were very pleased with our stay. The hotel was clean and well-maintained, the staff were friendly and helpful, and we felt welcome from arrival to departure. The location was really good with easy access to public transport, making it simple to get around Amsterdam. The room had plenty of space for us, and the small kitchen facilities were a huge advantage when traveling with children. All in all, we had a really great stay and would definitely recommend Chasse Residency Hotel to other families looking for a quiet and comfortable base for a visit to Amsterdam.