Verified traveler
December 6, 2023
So I booked this hotel many times previously and this will be the last time I will EVER stay here. Right from the airport pick up they send a car that has no water to give us which is advertised as an amenity when you book the grossly overpriced private car. NO WATER AND NO AC, then I come to check into my room and they have this disgusting perfume machine spraying this disgusting scent that instantly gave me hives and a rash on my whole body, this is the first day of the trip, so I ask for a new room or a refund to book a hotel that I would be able to enjoy properly they told me they don’t have have rooms for me and it’s no refund, ok I found that hard to believe since the hotel was literally completely empty the whole time I was there. Fast forward to night time, maybe I thought I would be able to sleep, but no I was wrong the music on the roof kept me up till 3am every night and it’s not just soft music it’s loud banging and items breaking and doors slamming, omg I need a vacation from this vacation. Literally the worst experience I have ever had in my life , not to mention we booked the most expensive room on the property. If you don’t want to sleep and want to break out in hives and get horrible customer service stay here. Also they refused to give me my advertised spa credit for $85 and my other advertised credits that I got with booking the room at this hotel. Horrible, only thing that’s good here is the food which you can go and eat at those restaurants without a room