I have visited this location before and I enjoyed it. Unfortunately, that wasn’t my experience this time. Upon arrival with my family of 11, I booked 2 suites. One room was available pre check-in but the other room was not, which was understandable. After waiting a hour, it reached check-in time and the room still wasn’t available. Moments later, the only nice employee I encounter, told us he found a similar room but would need to change floors. Fine, no big deal..
We went to visit the pool but our key wouldn’t work. Went to the service desk just to find out you have to sign some form before using the pool. Once signed, they gave new keys to access the pool. The pool was so cold nobody could use it. Every person who came in the pool room said the same and skipped out. Luckily there was a hot tub but unfortunately my toddler couldn’t enjoy it with us.
The next morning we got up for their free breakfast. It’s not bad for a free buffet! No complaints there. Many options! However, we ran into another problem quickly. We left our key back in the room and when asking for another at the front desk they wouldn’t give me one without an ID, which was also in the room. (My info and ID would be on file so not sure why couldn’t verify that way) luckily my sister was still in the breakfast lounge and we just used hers. After reuniting with my family before checkout I heard similar disappointing stories about their employees. Don’t think we will be back. We went to another hotel.