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We stayed at the City Center Hotel for two nights. There is an eclectic interior, comfortable lobby and on one of the lobby tables there is a large jar of candy which has some delicious licorice toffee for the taking. Check-in and out was easy, smooth and both the receptionists were extremely friendly and talkative. Baktus, who has his own Instagram account lives there… just another adorable resident Reykjavik cat! Our room was on the fifth floor and there was a small lift or you could take the stairs. Our room had a king sized, comfortable bed. The balcony was small and lovely and there were dark curtains to block out the sun in the morning. There was also a small refrigerator kind of funky-cool as it looked like a wine cooler. Plenty of towels, soap, shampoo and a hairdryer. There is no closet but a clothes rack to hang coats or clothes. Centrally located there are a multitude of restaurants around; we ate at the Laundromat Cafe one night. There is also a small grocery store across the tiny park at the end of the street which had vegan sandwiches and other goodies. Also, the hotel is within walking distance of Bus Stop #1 ( City Hall) and Bus Stop #3 ( outside of Hard Rock Cafe) which made it super simple to catch excursion busses or the bus back to BSI bus station and on to the Keflavik airport. Would stay here again-

We stayed here a couple of nights in early September for a pre-cruise stay. Clean, comfortable (we opted for the slightly larger room) and a great location near the waterfront area and walking distance to the old town part of Reykjavit. They accommodated an early arrival due to our flight schedule, which was appreciated. There is a connected cafe and coffee bar which was very convenient. There are some off-site parking garages (rented a car) which are OK, but a little expensive and if it is raining, not real convenient. They said they had storage lockers, but because they provided an early check-in, we did not need them, so I am not sure if they are on-site or not - if they are the ones in the parking structure, they are definitely not sufficient. Although we do not see us returning soon, if we did, we would definitely stay here again.

We had a lovely stay! It may not be for the budget-minded (this is Iceland after all - everything is expensive), but the hotel makes up for it in other ways. It has a great location in the center of town, close to the waterfront and many fine restaurants & bars. The front desk staff was very helpful, as they assisted us with booking a day tour of the Golden Circle, along with other small requests. The breakfast room is large and well-staffed, serving a wide variety of traditional breakfast items, as well as a few Icelandic specialties. the room was clean, quiet, and well-appointed. The shower may pose a problem for some larger people, but perhaps that was just our room. We would not hesitate to stay here again.

This hotel is the perfect location for a visit to Reykjavik. The main shopping street and many restaurants are within walking distance, as well as the old wharf where the whale watching ships are located. The staff was great, the coffee house excellent. Make sure to get a superior room; the second time we stayed we were not given that type of room and it was smaller and on the noisier side of the hotel. On the weekends, the bars close at 4:30 am, so there is much partying going on!

Room clean and tidy, quite a big room for three people. Staff helped fold our clothes which was nice. Good location, near the meeting points of tours, and even one could pick us up in front of the hotel! Brilliant breakfast with various kinds of food. Had an enjoyable stay here!

This hotel is in the perfect location. Bus stop no9 outside where all the trips pick up/drop off. Lovely self service breakfast with plenty of choice. Lovely, warm and cosy environment, when you come in from the cold. Our room 417 was very quiet and had a balcony. Room temperature is adjustable, which is good depending on weather. Very quiet location.

This hotel has a lot going for it, but it's held back by the fit and finish of many of the hotel's spaces. Overall, the hotel just feels dated. The red carpet in all of the halls is faded and stained, the wood floor in the room had a lot of damage, and the spa is way past its prime. On a positive note, the furniture in the room has been updated recently and the pieces were nice plus I found the bed to be very comfortable. Also, breakfast was really good! The service at the hotel was also great. But that spa, ugh. It's a perk of being a gold/diamond member, but the spa is just not in good condition. Most urgently, something needs to be done about the steam room, it smelled awful while we were there and even made other parts of the spa smell. But overall, the spa was just not in good shape with damage everywhere. Also, the location of this hotel isn't great if you're looking to explore Reykjavik but, if like us, you want somewhere with free parking for you to explore the rest of Iceland, then this is a great location for you.

Although the room is small, rooms in Iceland are similar. Overall it is relatively clean. It is very close to small shops such as churches and supermarkets. There is the sea on one side and the church on the other. The lady at the front desk is very attentive. Suddenly the alarm bell rang in the middle of the night and people ran out. The corridor will be fine after a while

A very good experience, the hotel has a sense of design, is exquisite and clean. The front desk staff are very welcoming and friendly. In particular, the Chinese lady at the front desk was patient and polite, spoke Mandarin very well, and helped us solve many problems. I would like to express my special thanks to her. The bedding is also very comfortable. It can be said to be the best among the many hotels we have stayed in during our trip to Northern Europe. Highly recommend this hotel

The hotel was nice and in a good location. The staff was very friendly and helpful. There was a lot about the hotel experience that I did not like. First, get real room door card keys. The electronic insert key was ridiculous. In a country with a lot of day travel and changing of clothing layers, the key was a hassle to manage and simply not a good concept. Checked into the room, and the mini refrigerator did not work. It was stocked with warm beers, cocktails, and drinks. I expect this to be found in a pre check in room check. I left a note and it was replaced when I returned. I admit, I did not need the mini fridge and did not expect one, but with there being one, I feel this is sloppy room readiness. Although I had the top room type for the hotel, I did not like the bathroom design. Toilet was behind a translucent glass door by the sink and shower open to the room. I prefer doors and not being able to see the figure of someone in the toilet. Finally, I don’t take parking as a given. The hotel has 5 spaces marked for hotel only. I was given a car park sign for the hotel. Did not expect spaces to always be available. When I checked in, the staff swore there should be a spot, but two cars were illegally parked with no hotel pass. Same happened two more days after day trips. Working this after I paid for parking does not help me. If the hotel is going to have designated and clearly posted spots for guest, monitor and enforce them. One evening the hotel van was even using a space, but the other spots were valid hotel guests. But I should not need to bring license plate pictures for the hotel to enforce their parking. Finally, I was surprised there was not even a small heating pot for water to make instant coffee in the room or coffee for guests in the lobby or bar. Just coffee with the full continental breakfast (which I had better breakfast for less price outside the hotel). I think the hotel used the “designer” concept too much and forgot about guest experience. It is in the Marriott offering, but I would sacrifice location for a better overall guest experience.