Hotels in Harris County

"Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically."

"Value for money. Free 24 hour shuttle service was a great offer. Recommend this hotel for overnight stay very close to IAH."

"We came to town for a softball tournament & this stay was so convenient. HEB right around the corner, so many dining options, even late night options, thank you for having all we needed & making this trip that much more awesome. "

"Great hotel and very clean. Staff was very nice. Only problem is you can't call ahead to request where you would prefer your room to be, especially when I booked more than one room, other than this it was a great stay!!!"

"The location is not in the downtown area, on the main road, to the airport, other places, the traffic is very convenient"

"It's an old hotel, so even though it was remodeled, I was worried when I went in. I thought it was because the lobby and reception were ordinary. Oh my goodness, the room was clean and very modern~~~ What was disappointing was the pillow, which I had not seen anywhere else in the world. It was a pillow with a lot of cotton tangled together, but it wasn't uncomfortable. It was even quite comfortable. On the other hand, I wonder if it was clean since even the cotton was washed. I also wanted to haha And since it's an old hotel, even if it's remodeled, the plumbing can't be changed. There probably wasn't one. ㅡ.ㅡ;;;;; I definitely recommend bottled water for brushing your teeth."

"The experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs. Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience"

"I had a wonderful stay at the Hilton Garden Inn Galleria Houston. The staff was friendly and helpful, the room was clean and comfortable, and the location near the Galleria was perfect. Great amenities and overall a smooth, enjoyable experience. Highly recommend!"

"Very clean and spacious rooms. Location is fantastic. Also valet parking is available at $35 per night. Value for money. Would definitely go back"

"It costs about 40 dollars to take a taxi from the airport at night. The location is very convenient in the city center. The breakfast is also great, the room has free Wi-Fi, no toothpaste and toothbrush, and the credit card deposit is 50 knives per night."