Condado Vanderbilt Hotel

Such fantastic accommodations. All the restaurants were excellent! The location was great…we walked to Old San Juan and back twice. They kept our room clean and supplied with complimentary water and snacks—even had turn down service with sweets left on the nightstand every evening.

Perfect day! Loved the view and the feel. The hotel was super and the food

Thank you for the excellent stay. we didn't manage to find the jacuzzi but we didn't try too hard, either. The pool was very nice, the pina colada was delicious, and the rooms were very comfortable. The infinity pool is on the cliff overlooking the ocean, it's small but beautiful, and it opens until midnight. Beach isn't close by and at the closest one tide is pretty high so we just stayed at the pool area.

I don’t think I would consider this a 5 star hotel. It was nice but not 5 stars. When you check in they require a $600 hold on your card for resort fees & if you want to charge anything to your room. Then a few days later they will charge another $200 hold due to the resort fees that occur on a daily basis. I’m still waiting for the $200 hold to release. When we checked in we were offered complimentary champagne to our room which we never received. The rooms were nice but the windowsills had this black dirt all around it and the windows were dirty. They had dead bugs and feathers on them. Pigeons were on our windowsills often as well. Bathroom was nice. Refrigerators come stacked with drinks (water, soda, seltzer) for a charge. The water is the only item that is free in the fridge. There’s a little mini bar on the counter in the room as well. Pricey but all easily accessible. The beach that the hotel is attached to is Condado Beach. You really can’t swim here due to the extreme currents. You can sun bathe and relax with a beautiful view. The pools and hot tubs are nice. The infinity pool was nice during the evening. A lot of kids were there during the day and splashing around. They do have an adults only section downstairs which is relaxing. There’s tons of shopping and food around the hotel. There’s a liquor store across the street as well. We couldn’t rent a car due to the limited availability, so we ended up Ubering which worked our way better anyway. Very affordable.

This hotel was perfect location for walking distance to many stores and restaurants. Disappointed that for the money, no balcony even though we paid for ocean view. Also there should be something open in the hotel for quick coffee/muffin/snacks… nothing like that.

The property is spectacular and the service is excellent until they get busy. They can’t seem to handle the onslaught of guests. Housekeeping is mediocre and the rooms could stand to be updated.

All staff were so polite, courteous and helpful. We had never been to Puerto Rico before so appreciated their assistance. We will be back!

Vanderbilt was very nice. Just little things like cleaning the coffee maker was not done. Some stuff like creamer were not given first yes then as days past they gave us less and less. This review is for them to fix this but otherwise staff and overall great stay