Theresa
February 27, 2024
Our first room smelled of a heavy smoker. Our private pool was dirty with yellow slime on the walls.
Complaint and asked for another room. They asked us to wait because they wanted to check on our new room. We were told by staff that we could go to our new room. Maintenance man was finishing up cleaning the pool in our room. Our new room looked clean. We enjoyed our private pool and our first dinner. Unfortunately, the first night, we were woken up from rodents. We did find mouse poop in certain areas of the room we were trying to make the best of this since we were several hours from home. So on our second day, we left to visit some surrounding things near Paradise Stream. We were gone for 3 hours, and return back to room. We wanted to swim in our pool. There was white balls of mucus with black hair in it flooding in the pool. My spouse n I don’t have black hair; I’m assuming the pool filter needed to be cleaned before we arrived and wasn’t!! Totally gross out, we were fine with the pool. As we got dressed to go to the main building to talk to the manager, we discovered our Hershey kisses bag opened and emptied which wasn’t us!! When we left early that day, we left the sign on the door knob “do not disturb!!” Now I terribly upset and I’m feeling unsafe to stay in my room since someone can me our room and went through our things and helped their selves to our snacks.
We have went to this facility and their other 2 connected facilities the last 3 years . We’re done, horri!