Numerous problems and poor communications. Unable to get into room upon arrival. Door locked from inside and after long travel day, little was done to assist. Cost us 1 hours and 15euros. We were told this was the first time this has ever happened. After speaking with other guests, they indicated it also happened to them.
Not enough hot water for 1 full shower.
Ad promotes non-smokng room, but that is not the case. Room smells of smoke.
Room not as advertised in promotional photos. Clearly a smaller room.
Kettle in room but no cups. No coffee. No tea.
Property manager promised to address concerns and never heard back.