Guest User
February 29, 2024
Great potential but not quite 5 stars yet… The manager and reception staff were superb: attentive, friendly and welcoming - they went above and beyond, which was much appreciated. Our room was lovely. Lots of space, comfy bed and a huge terrace. Furnishings seemed high quality and chic. Gorgeous bathroom. However, this contrasted with a ‘not quite ready’ feel to the hotel more generally, which seemed to have recently opened. Service in the restaurant and bar was slow and not very solutions-oriented(!) Aurel was a welcome exception who was efficient, friendly and seemed invested in customer service. Breakfast was disappointing for a 5 star hotel with an odd and very limited selection of food. Also note that no plant based milks were available. The outdoor pool unfortunately was closed, which was a shame as it was one of the main draws for the hotel and the closure wasn’t communicated in advance. Thankfully the indoor pool was open, which I enjoyed, as well as the relaxing spa and chill out space.