Top 5-Star Hotels in Guangzhou

Subject: Exceptional Service from Reservation Agent Ms. Li Impressed Me Dear Guangzhou Jianguo Hotel Team, I am delighted to have the opportunity to express my sincere appreciation for the excellent service provided by your hotel staff, especially the outstanding performance of your reservation agent, Ms. Li. From the moment I first contacted the hotel's reservation department, Ms. Li demonstrated a professional, passionate, and patient attitude in serving me. She carefully listened to my needs and patiently answered all of my questions. Her exceptional communication skills helped me smoothly complete the reservation process. When I arrived at the hotel, Ms. Li once again welcomed me with a warm and friendly demeanor. She ensured that the most suitable room was prepared for me and facilitated my check-in seamlessly. Throughout my stay, Ms. Li remained attentive to my needs and provided exceptionally thoughtful service. Ms. Li's professionalism and service enthusiasm deeply impressed me. She not only possesses outstanding work skills but also showcases genuine care for the guests. This level of service made me feel respected and valued, leaving me with an unforgettable hotel experience. I sincerely hope to visit Guangzhou Jianguo Hotel again and experience the exceptional service from Ms. Li and your dedicated team. Please convey my gratitude to Ms. Li and all the staff members who served me, as they are undoubtedly industry benchmarks. Thank you again, and I wish you continued success and prosperity!

Our experience at Westin GZ was great. It started off a bit dicey as the room temperature was too high. It was at a constant 24.6C. Also, the shower was intermittently hot and cold. However, upon raising the issues with Michael Zheng at the front desk, he was very apologetic and made it up by changing our rooms to one that he had personally checked to be within our comfort zone (approx. 21C). Westin is a high end hotel which will never be without issues just like any hotels in the world no matter its prestige. As such, it is still one of my hotels of choice and I won’t hesitate to stay at Westin GZ again. In fact, I’m planning a trip in April 2025 and I’ll be booking this place again. Thanks again for the hospitality, Michael and Westin!

Location superb, in the middle of 3 malls & underneath the nearest mall is MRT. Beside the hotel is a lot of local eateries that served eel, chicken, vegetables etc. The hotel is very safe despite being linked to the Onelink mall directly by 2 gated doors (room keycard can open access). The Onelink mall serves shops like Massimo Dutton & local brands too. We booked a Fraser suite with 2 bedrooms that enabled us to drop off the shopping bags easily. The lobby concierge at level 1 helped receive our pre-booked taobao packages & even delivered them to our room. We bumped into several Singaporeans here. In terms of modern furnishing, this GZ Fraser Suites hotel was built 11 yrs ago so the curtains are not automated however the toilets all come with auto bidet spray. Staff is polite & service is relatively prompt. The aircon in the master bedroom was suddenly blowing cold air then stopped then restarted cold air blowing through the night. After we adjusted the fan speed, the above problem largely resolved.

Stayed in Hilton Guangzhou for 3nights. Checked in was smoothly done & given an upgrade of room due to reserved room not ready when there at about 2pm. Room was spacious and clean. Daily cleaned up were done nicely and happy to return to room in late afternoon with fresh condition space. However, was encountered with a not helpful lobby staff when had an issue with our Didi ride booking, Maybe he could not understand our Chinese words and ignored us. Luckily, another lobby staff approached us and managed to get our ride booking done successfully. Hotel location wise is convenient as there are some small restaurant eataries and shopping mall nearby. Hotel breakfast was good which we reserved on our last day stay. There were a wide spread of local & international food which we enjoyed. Overall, had a good 3nights stay at Hilton. Thank you to all staffs concerned that made our stay a pleasant one:)

Outstanding Stay at Sheraton Guangzhou Hotel I recently stayed at the Sheraton Guangzhou Hotel, and it exceeded all my expectations. From the moment I arrived, the service was impeccable. The staff were friendly, attentive, and went out of their way to ensure my stay was comfortable and enjoyable. The room was spacious, clean, and well-equipped with modern amenities. The bed was incredibly comfortable, ensuring a great night's sleep, and the view of the city skyline from the window was breathtaking. The hotel's location is unbeatable – right in the heart of Tianhe District, making it convenient for shopping, dining, and exploring the city. Being connected to a large shopping mall and near the metro station made getting around effortless. The dining options were excellent, with a wide variety of delicious dishes to choose from. Breakfast was a highlight – the buffet had an impressive selection catering to both local and international tastes. The facilities were top-notch, from the well-equipped gym to the relaxing outdoor pool. Every detail was carefully thought out, making the hotel a perfect choice for both business and leisure travelers. I highly recommend the Sheraton Guangzhou Hotel to anyone visiting the city. It combines luxury, convenience, and exceptional service to create a truly memorable experience. I will definitely be returning on my next trip to Guangzhou!

had a connecting room which is very good for family. buffet breakfast was good too. though variety is limited and does not change much daily, the taste is good and love the range of fresh bakeries everyday. they allow take aways too if you rush for time. the only improvement needed would be for the hotel Concierge staffs to be friendlier and more helpful.

Centrally located all the business centres are 15-20 minutes away more great hotel for Indians as Indian vegetarian restaurant

Landing in Guangzhou, my friends have been recommending Sofitel Hotel before, so I checked in directly on arrival. The environment is very good, quiet and not noisy, the service is also very satisfactory, especially praise the guest relations department Kelsey, very considerate. I have long heard that Sofitel Hotel is very good, and I came to experience it on this business trip. The service of the guest relations department was also very good and warm, and the location of the hotel was easy to find, which added another color to my business trip.

For us, simply the best hotel in Guangzhou. Understated, professional service, in a wonderful location with truly great staff. The breakfast is delicious and best of all... the magnificent views from all the rooms in the hotel. Simply unbeatable! We always return to this hotel when we are in Guangzhou!

First time at W Guangzhou. Prompt check in and had a very nice stay. Nice room, bathtub, international breakfast. Also had a nice evening at Woobar with nice band. Kuddos to Alan, Clark and so many staffs that I did not manage to get their names. Definitely recommended to stay!