Zhejiang Grand Hotel Reviews

I have left a bag with my medicines, a watch in my hotel room. After giving notice to the Zhejiang Grand Hotel, the hotel sent my belongings to me by an express delivery service.

Love very much. The staffs are very friendly and helpful. Will stay again when come to Hangzhou.

Location is good walking distance to metro and shopping mall around. Service staff is friendly room is size is good.

The location was so central and easy to navigate! Xin Fu from the front desk was very helpful!

The hotel is in a great location, with a good surrounding environment, in the center of the business district, and convenient for going out, shopping, and eating. The hotel check-in needs to be on the 25th floor, not on the first floor. The lobby staff Xiao Shao is very friendly and enthusiastic, and upgraded the newly renovated business room for free. The room is large, clean, and has good facilities. I called the front desk to request something and it was delivered very quickly. Recommended.

This hotel really exceeded my expectations by 200%!! 1. First of all, the location is beyond words. It is in the core of the city center. Guoda Plaza, Hangzhou Tower, and Hangzhou Center are within walking distance. It is also super convenient to go to Kerry Center and West Lake Lakeside Business District. 2. Secondly, the cleaning ladies on the 1st floor, 25th floor, and guest room floor of the entire hotel are polite and have a good attitude~3. On the Saturday when I checked in, the front desk guy also arranged a great room for me. It was quiet and elegant! I slept well that night👍 The only thing to say is that I didn’t remind you of the breakfast time when I checked in, and the weekend breakfast was not disclosed online until 10:30, which made me think that the breakfast ended at 10:00 and I didn’t eat it😭 In short! I will recommend it to my friends in the future!!

The reviews seemed average before check-in, so I called to inquire about the room type. After arriving at the hotel, Xiao Wang helped to upgrade the room for free. Special thanks. The room is large and the facilities are complete. It is a hotel that I will choose again

The hotel is in a great location, and it's very convenient to go to Wulin Night Market for a walk and eat. Hygiene: Clean and tidy, the bathroom is designed in three sections The toilet is also equipped with a smart toilet🚽 Service: The gentle lady is thoughtful and meticulous.

The room was upgraded. The room is large and overlooks the West Lake. The front desk service is meticulous and patient, very satisfied

I was very satisfied with the room. When I arrived, the room had not been cleaned yet. The front desk staff upgraded it to a family room. The room was very large and had a bathtub. I didn't expect such a surprise. The service was also great. I recommend it ^_^

The hotel is opposite to Yintai Department Store, and the front desk is on the 25th floor. Although the facilities are a bit old, it is still OK in the Hubin business district, and the space is also OK. It is not too far from Fengqi Road subway station, about 600 to 700 meters. There are small yellow cars downstairs of the hotel, which can be ridden. The breakfast quality is good, but the service is a bit hehe. I have to stand there and wait for ten minutes for a bowl of wontons, otherwise there may be no wontons. I have never encountered such treatment. After checking out, you can leave your luggage at the front desk on the first floor. The security uncle downstairs is very good and can help with the stored luggage.

The room was great, thanks to Miss Fu for the upgraded room. The newly renovated room was large and clean, and there was a welcome gift. The toiletries were also from Shiseido. The experience was great, the hotel location was excellent, opposite Yintai and next door to Guoda. The breakfast was also great, with a wide variety of items, a good environment, and good service.

The room is spacious and clean, the service is warm and considerate, the surrounding area is convenient for travel, there are many shopping malls, and it is also close to the West Lake. It was a very satisfactory stay. I will book this hotel again if I have the chance in the future

Stayed with my mother for two days. On the first day, there was a problem with a facility, which was quite serious. The hotel apologized sincerely and dealt with it in time. A lunch was also provided, which was very delicious. The location is invincible, and the bus is extremely convenient to go to West Lake/Lingyin Temple, etc.; West Lake can also be reached on foot. The Guoda shopping mall downstairs is very lively at night. Special thanks to all the staff, from the front desk reception to the room cleaning staff, they are all warm and thoughtful.