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"The front desk service of the hotel is warm and thoughtful, and the problems raised can be solved with heart. The overall environment is warm and quiet, and the rooms are clean and tidy. Will choose again next time. The environment is very good, and the surrounding air is very good"

"After two weeks in mainland China we were disappointed not only by the lack of amenities at the hotel but also the service. Unfortunately the Hong Kong government no longer permits bottles of water - however this still doesn’t mean the hotel couldn’t provide bottles of boxed water or be a little more creative with its solutions.  In the room itself we had two small towels- no additional towels for hand, and no face towels. The shower curtain is material and a little old / gross. What was most surprising was the service. Checking in at 8pm on a Friday evening we asked for a recommendation for a spot to eat in the area. She assured us multiple times we would find absolutely nothing open except for McDonald’s. For a hotel of this quality we were surprised by the lack of any knowledge whatsoever by the staff, but also a little disgusted by the recommendation.  If you want a better impression of Hong Kong I would advise looking elsewhere."

"Considering that hotels in HK are LITERALLY SMALL, CASA Hotel's room sizes are 110 sqft which is 20 to 30% larger than common hotels which only have 68 to 86 sqft. The location is great, it's along nathan road, you'll never get lost. Also near in Yaw Ma Tei MTR station exit C. 7-11 is just at the side of hotel. The hotel maybe old and were given some negative feedbacks from other travelers, imo I still give them positive feedbacks for maintaining the cleanliness and good services of the hotel. Overall all, it was a great experience. Best value 3 star hotel."

"I had a mixed experience during my stay. On the downside, there were security issues, as anyone could access the guest room floors, which made me feel a bit uneasy. Additionally, the lighting in the room was quite dim, which detracted from the overall ambiance. However, the service was excellent. The staff went above and beyond by preparing champagne glasses and slippers for us, and they even helped deliver items to our room. Overall, while the security concern and dim lighting were significant drawbacks, the attentive service made the stay more enjoyable."

"The hotel is in a great location — the A11 airport bus stop (Airport ＞ Wan Chai) is right at the entrance, and the stop for A11 (Wan Chai ＞ Airport) is just a 5–6 minute walk away. Several other bus routes and tram stops are also within a 5-minute walking distance. In terms of service, the front desk staff were professional and friendly. Since the hotel doesn’t provide toothbrushes or toothpaste, they made sure to kindly remind me of this at check-in. Housekeeping was thorough, and it’s clear that the hotel puts effort into maintaining its facilities. Aside from needing to go up to the 19th floor for the water dispenser and the room being small (which is quite typical for hotels in Hong Kong), everything else was great. The bath amenities were of good quality — shampoo and body wash didn’t leave my hair feeling too dry. If the hairdryer had a bit more power, it would’ve been perfect!"

"We spent 3 nights there. Great location, only few minutes walks to Mongkok MTR station. Walking distance to many local restarants and sneker street Mongkok. Room is small but it's common for hotel in Hongkong. The staff were friendly and very helpful, our room had an issue with aircon when we cheking in and they offer us new room rightaway. Will comeback again. Overall we are happy with our stay here."

"Great location, bus from the airport stop just Infront of the hotel very convenient tsim tsa tsui MRT just across the road.. Good surrounding atmosphere walking distance to avenue of star k11 mall and restaurants next to chungking mansion where u can find halal food & groceries. Also money changers great staff Most friendly welcoming and helpful.. lovely and great first impression of hotel. Everything about the hotel was exceptional. I don’t know why other people leave such negative comments about this hotel.. Room itself was well equipped and comfortable. Bit old but clean and spacious I was very pleased with my stay. I hope to be back for a longer visit in the future i definitely stay here again"

"Receptionist is friendly & nice, room size is ok, but not recommended for family & couple trip, its maybe only for solo traveller short trip, very poor environment. My wife's shirt & my niece's cap is missing, donno whats happening?!"

"Room was very cool without any heating system. And just one extra blanket could be provided even for 2 guests at each single bed. The hot water at morning time has been serviced. But, evening time the warm water has been supplied. Generally could be accepted upon thinking the budget."

"The location is perfect! The staff was super friendly and made sure I had everything I needed as a solo traveller. The hotel is connected to a shopping plaza which makes everything very convenient. The rooms are beautiful and the views are stunning! I highly reccomend."