Sunrise Garden Beach Resort

The staffs at the hotel and their hospitality was incredible. The facilities were super clean and there was lot of hard work from the staff to clean and monitor it. There were lot of fishes if you are snorkelling. I stayed in Block 8 and moved to block 4. Block 8 was very modern and nice however the water pressure seemed low in top floor and there was some smell from bathroom drain. The cleaner Mohamed in Block 8 is amazing chap, he kept the place sparkling clean. I have to appreciate the chefs and waiters for offering a great dining experience along with a safe and delicious food. The security is top notch. Thanks a lot for the great service. People are friendly and offer a great service, so I highly recommend it. The snorkel kit at the resort is of great quality. You get everything you need in the resort as there are lot of shops and activities inside. There are tip boxes in resturants and for cleaners we can tip per service. I was not sure how to tip security / receptionists a tip etiquitte policy or notes from hotel will also be good. Thanks sunrise team.

It needs more improvement in terms of their reservation team back office team. Once you booked your room you done they will never respond to you either by phone or email. Awesome amenities vibes … No fresh jus

Many nice restaurants, the animation is fun and creative, there is a nice warm pool with a bar, a great aquapark, the Family suite is clean and big, the Sports activities are good, the Pool Music is nice. Much fun for the whole Family, all different ages are Welcome Arabic Food and music included

Visited for 9 nights over Christmas and have had a lovely stay. Food (especially the ala cartes) are always fantastic, and I got to stay in one of the newly renovated rooms which is a great improvement on the old rooms. Things I liked the best 1. The “quiet” pool is not usually heated, they have started to heat this pool and I am very pleased as it made the holiday extra special to use the swim up bar in winter. 2. The seafood risotto in the Italian ala carte is so good I’m going back tonight to have it again. 3. The WiFi as always is fast and reliable (no need to buy a WiFi box or sim) 4. The pool party was great fun (photos attached) and my son had the best time on the inflatables - it was a great memory 5. The rooms are quiet and comfortable, fridge with water and soft drinks, good air con. No complaints whatsoever, we were very happy with our room. Constructive feedback that I hope the management will consider to improve the hotel. 1. I have stayed at Sunrise Garden 5/6 times and Sunrise Mamlouk maybe 4/5 times in the last 6 years - yet there is never even any acknowledgment that I am a loyal and returning guest. Other hotels I sometimes stay at (Titanic Royal / Serenity MB) give loyal customers upgraded wristbands, an exclusive place to have breakfast, their own private members bar only for VIP guests, a private drinks reception with the manager once per week, branded alcohol etc. Sunrise does nothing, they don’t even acknowledge when you check in that you have been many times. It makes me feel like they don’t care whether I return or not. 2. All the ala cartes were excellent except the Indian which was poor - the chicken tikka masala was VERY hot, and nothing like tikka masala more like a hot curry. We left and went to the buffet. The rice was better in the buffet than the Indian. 3. The building work in block 7 was at sometimes unbearable. Today by the pool the drilling noise was so loud my head hurt. I wasn’t told there would be major construction going on and it would have been better to schedule work like this in January not peak time at Christmas. 4. The Christmas Eve gala was excellent but communication of the plans was poor. I had to ask 4 different people what to do as I didn’t understand what I was told. One person told me the buffet was reservation only, another told me dinner was at Gamilla, another told me I had to pay for dinner. It was confusion all around. We sorted it out in the end but it was poor communication- a letter behind the door of each room with instructions would have been much simpler. 5. Some guests were unhappy that there was no Christmas celebrations on the 25th December - this is because most of Europe has their main celebration on the 24th and this hotel does the same. Having been to Egypt at Christmas many times I knew this would be the case, but some English guests were surprised and upset that the “main” day for them was just a regular day with nothing special planned. The manageme

cheerful face , kindly , clean everywhere it's good for family vacation ❤️ The hotel have variety restaurants i recommend Italian cuisine i loooove 😍 Beach : it's good and u don't need swim footwear .. about kids there are Mis. Tamtm she's supeeer active and friendly towards all kids❤️

The hotel is more than wonderful. The staff and service, especially the main restaurant and Chef Mohamed, were very cooperative and served wonderful food. He cared about the guests, helped them a lot, and met all their requests A special greeting to the hotel and all the employees

Our family had an outstanding experience at Sunrise Garden Beach Resort's kids club. From the moment we arrived, the friendly staff made our child feels welcome and excited. The facilities are top-notch, including a spacious indoor play area, well-stocked arts and crafts section, and a safe outdoor playground. The daily themed programs were a highlight, especially the pirate adventure and educational workshops. Our child, aged 3, loved every moment and couldn't wait to return each day. The staff were exceptional, especially ( fatma ) providing individual attention and genuinely caring for the kids. Safety and cleanliness were evident throughout our visit. The facilities were impeccably clean, and the check-in/check-out procedures ensured our child was always safe. We appreciated the regular updates from staff, which kept us informed and reassured. The kid's feedback was overwhelmingly positive, with highlights including the mini disco and movie nights. As parents, we enjoyed the opportunity to relax knowing our child was well cared for and entertained. Overall, the kids club at Sunrise Garden Beach Resort significantly enhanced our holiday experience. We highly recommend Sunrise Garden Beach Resort to families looking for a child-friendly destination with excellent childcare services.

Was with my family at the hotel last week and just had really hard time because something hurt my leg really bad when I was at the beach but I couldn't know what is that then I tried to find first aid because my leg was bleeding so much but was all empty hasn't even the major requirements then some other repeater guest took me to hospital about side then I find out that I have to pay 950 $ that's clear scam