Guest User
April 22, 2023
I have never slept that bad in my entire life. Luckily it was only one night, because I wouldn't have been able to stay more.
We stayed in a private capsule, in which you can't absolutely breath and it's suffocating unless you turn on the fan, which are very noisy. Our capsule was right next to the sink in the room, so close that you couldn't enter the capsule if someone was using the sink, or people couldn't use the sink if you were sitting inside the capsule with your legs outside (and so close you could hear everyone using it the night)
The light in the room was on during the whole night, the other guests were rude and extremely noisy and not respecting other's people sleep (you can't enter a shared room at 4 am screaming and laughing with your friends and smashing repeatedly your capsule door for no reason) and no one of the staff asked them to stay quiet or reminded them to respect the hours of rest.
Pillows and mattress were terrible, inconsistent and not comfortable at all.
Only 3 toilets on the floor, one with a broken lock and another with a broken flush. Only 1 sink in the bathroom area (definitely not enough) and 1 in the room (definitely not appropriate, especially when there isn't a paper dispenser or other things to dry your hands).
Overall very poor environment, doesn't looked at all like the photos. I wasn't expecting luxury but a new, modern yet simple hostel. What I found was a cheap and unsuccessful attempt.
The shared/community area with the bar ecc was very very nice, totally different from the rooms area. It seemed like two different hostels.
No one from the staff asked if everything were ok (to which I would have replied what I'm writing here) nor apologized for our sleepless night. Spending money to not be able to sleep is a real waste.
The concept is good, but you guys need to work on it. Fix the faulty doors, change that elevator that has not been inspected (last check should have been on March 18, as written on the paper inside) because it's small and sound unsafe, do a little makeover to windows, floor and some fresh paint on the walls. And most of all, do something to make people act respectfully during the night. One person screaming can ruin the sleep of 10 more people, why would you allow that?
Make the stay comfortable for everyone and it would be worthy to stay here.