The room is big and clean. The sanitation is very good, but the service is really bad.
First of all, there is no security guard to guide the parking space when driving into the hotel, and you have to find it by yourself; there is no doorman service when entering and exiting the hotel. There is indeed a reception desk next to the revolving door of the hotel, but every time I go in and out, I see two doormen or experienced people chatting and laughing behind the reception desk, and they don’t even ask guests how they are when they come in; the funniest part is here: I ordered takeout in the room, and the first time it was delivered by a robot. After 20 minutes, I ordered another one, but it was not delivered for a long time. I wanted to call the front desk, but the room landline could not get through to the front desk at all, so I had to run down to get it myself. I ran to ask the front desk first, and the girl at the front desk immediately answered me: the delivery robot is broken. I said that it was just delivered to me 20 minutes ago, how could it be broken. Then a man who looked like a manager told me that the takeout was in the takeout box at the door. I asked why it was not delivered by a robot? The manager answered that the takeout guy had to tell them, and they would deliver it. I think if the two people standing at the reception desk have nothing to do, they can often check whether there is any takeaway that has not been delivered upstairs. The service attitude of the hotel is really disappointing. However, some service staff I saw in the guest room area were very good and greeted us proactively, which made me feel warm. The main problem is that the service at the front desk and lobby is not in place. I hope the hotel management can see some improvements.
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