Guest services is horrendous, I stayed in Feb 2024, I had an issue with the toilet not working, the room was comfortable however seeing as the hotel was fully booked we were left with no other option but to stay in a room without a working WC, the on site staff were extremely helpful and tried to remedy the issue for us and even expedited our issue to Guest Services stating the full issue and also informed me that we would receive a refund due to the issue. To this date I have not had any resolution or response from Guest services, the hotel staff have tried to assist me in this but they have no power to make a decision, This is has taken almost 2 months now!!