Hôtel Mercure Lille Centre Grand-Place

Just normal hotel for business trip, there is road construction during the stay, quite noisy in the morning.

I prepaid all my hotel fees online with my credit card via Trip.com, but shortly after I checked out of my hotel, I received an SMS on my mobile phone saying that my credit card was charged again by the hotel itself (the duplicate charge being approximately 1250 HKD, which is more or less the same as what I had prepaid via Trip.com). I sought help from Trip.com regarding the duplicate charge, but still haven't received any refund after waiting for more than 1 week. I really can't recommend this hotel to anyone. You pay for your room at double price for no reason at all. Est-ce que je peux avoir mon remboursement, s'il vous plaît ?

Fantastic hotel with brilliant breakfast fast check in great decor fantastic view from room large bathroom good shower great hairdryer large fridge safe loads of charging points comfy bed could find no faults whatsoever bar area was warm and welcoming very close to bars and restaurants and grand place

It was an enjoyable stay but not exactly up to the standards of a 4 star hotel or the standards of other Mercure hotels I've stayed in. The location is excellent for getting around and the room was nice and spacious (the bathroom in particular was very big!). However the interior of the hotel felt a little run down, especially in the corridors, and needs a bit of care and attention. The TV also didn't have any channels available... The big priorities for me with a hotel stay are the shower quality and noise levels, both of which were not great. The shower was a bit of a trickle so not particularly great and there was a fair amount of noise from other guests chatting and slamming doors which traveled to my room and disturbed my sleep. I also didn't receive any member benefits which I've had in other Mercure hotels. Staff were friendly and cleanliness of the rooms was great so an overall nice stay but felt much more 3 star than 4. There were also some green initiatives which didn't make sense; no bottles of water to save on single use plastics and instead (very small) paper cups; surely cups that end up soggy after a few uses are also wasteful and contribute to deforestation? When I stayed at a Mercure in Berlin, they offered complimentary still and sparkling water in glass bottles which you could then take to the bar and refill which feels much more sustainable.

I came with friends and enjoyed this little hotel. Very convenient, located in the center of the old city. The bedroom was a little small but very cozy. I love the breakfast bufffet and the little bar. Staff were friendly, nothing to complain about!

We stayed at this hotel for 8 nights as a family of 5 adults in 3 separate rooms. On arrival the staff were absolutely amazing and so welcoming and accomodating. The staff ensured that all 3 rooms were on the same level as each other and placed the single traveller (myself) across the hall from one of the other rooms to ease anxiety of being alone. The room itself was clean and really lovely. There was a large double door that opened onto a Juliet Balcony that had a beautiful view of the square and clock tower. It was really central to everything and walking distance to most attractions. It was serviced by 2 underground secure carparks that was great for our rental car. It was lovely and quiet at night but still close to all the action. The cleaning staff were so lovely and always greeted us every morning. We cannot wait to stay here again one day soon hopefully.

Hotel located 10 minutes by foot from Lille Train Station. Overall 8/ 10. Situation is very close to Lille city center, train station and metro. Reception service: 9/10 warm welcome and very professional service. Breakfast service: 0/10 staffs at the breakfast area is not very friendly at all, we was say hello to his/her, they never say hello back and always ignoring us. That's weird. (2 guys and 1 woman at the breakfast service area) - we were stay here for 3 days, during our stay his/her always ignoring us. When we have arrived and waiting for our room. I tried to order something to drink, he just looks at me and just walk aways. So I have to go to the reception to order the drink instead. (breakfast is classic nothing special - juice, bread, omelet, eggs etc). Room & Amenities: 7/10 Bed and room are ok but shower is was slippery when is wet. Bar: 9/10 (night service bar). She was very nice and friendly. Thank you very much. Only one negative point, there is not many choice of beverages.

Nice Hotel, very good breakfast, nice rooms. Slightly overpriced in compsrison to outet Hotels in the Area.