Lisbon Five Stars Alcântara Lofts

Modern and stylish apartment - on the smaller side, good for a short stay. Buses right out front.

We stayed 21 nights and enjoyed the apartment and Lisbon. Transfer of door codes by email at the airport worked well and the shuttle service was excellent. The apartment suited us well - cozy (a bit tight for some N. American standards), well equipped, and functional. Transportation to anywhere in Lisbon and beyond is very close by. The local neighbourhood was interesting, a bit run down in places but also worth exploring due to local ambiance, parks and hangouts frequented by local people. Grocery store is very close by. The apartment staff were friendly and very accommodating. When a small problem occurred 19 days into our stay, it was corrected immediately when we phoned. We will stay here again.

DO NOT BOOK THIS PROPERTY. THE PROPERTY MANAGER IS NOT HONEST. WILL TELL YOU TO LEAVE AND KEEP YOUR MONEY!! The front gate does not lock. The smell of damp concrete was awful. The bathroom was dirty. The unit has a window in the front and in the back. If you leave the curtain open there is no screen so pedestrians can look right into bedding area. The curtain has to be kept close and even the curtain is too short. So at night the street lights come thru the sides. So I layered pillows to close one side where the pillows are. The front window has no black out blinds, so everytime there is movement the security lights fill the room. There is no key, only a code. The front gate does not lock. So anyone with a code can get in. The shower and toilet is inside a closet. The whole area for both js maybe 66in x 28in. You have to open the closet doors to shower. I am 5'9" 175lbs and to turn around in the shower was a struggle. My wife refused to use it as it was dirty. There are more issues but you get the message. I messaged Carmen the contact. Told her that i was unhappy then she said you can leave. So i stayed one night as meant i could find something else. She gets paid 1 night and get 1 night. Her conversation seemed to follow that understanding. Once i moved out the following day, i approached her for a refund of my second night. She declined. If i can save one person from this ordeal my loss is worth it.

PROS - Location - Modern Decor - Comfortable Bed CONS - NO PRIVACY. The front floor to ceiling window of the apartment ONLY have a sheer, transparent curtain; therefore, it lets in ALL of the outside light. Do not stay here if you are a light sleeper. We had troubles sleeping for our entire stay due to a malfunctioning corridor security light (shining into our apartment), which woke us up at all hours and then, we we woken up early from the morning light. On the other hand, the curtains in the bedroom (facing the street) are fully block-out and LACK a transparent curtain - needed for privacy. We were unable to open the curtain (being street level), thus making the room very dark. - Bathroom: the area is extremely small. No room for changing. No privacy. The shower leaks. The sink is external - not ideal for groups. No countertop space by the sink or to hang a towel. - Misleading description: the apartment which sleeps 4 is suitable for only 3. As the couch is [really only] a single mattress, not a double. - Communication: the communication between the booking agency was poor. After two sleepless nights, I requested that our room be changed or we move to another hotel, my message was unanswered and ignored. - Security: the main entrance door lock was not working. Felt unsafe. - Additionally, the online pictures/information is misleading. There isn’t a mirror or a microwave; as well, there isn’t a hotel safe.

The stay was good overall, we were told that the apartment was permanently closed so we got moved to another building. That was a fantastic upgrade and thank you again, the kitchen had enough cups, cutlery, and plates to accommodate 6 people. The only downside was trying to figure out the AC, the owners were very quick to respond and help but we still ended up having to reset the breaker 4-5 times during our stay. We also must say although being beside the tram line was convenient, it was aLao quite loud. Overall tho was absolutely wonderful, in a great location and great response time! Thank you very much

Very unique property. Excellent use of space but honestly, everything was small and tight. Missed not having any hotel representation on site. Luckily the cleaning staff were able to help u connect with the right people.

Check in is at a different location however they send a detailed email on the day of with codes and unit number. Great value and wonderful amenities

We enjoyed our stay, although this property is a little out the centre of town it was easy to get around and there was a lot of things to see and do with in the area around the apartment. The apartment itself had everything we needed and was quite comfortable for our stay