Mercure Cardiff North Hotel

I stayed here for a business trip for one week. The room seemed to be clean but it is so dark that you can’t really tell if it is clean or not. That’s actually an issue - the lightening is bad. I couldn’t really work in the room since it had only a yellow ambient lightening and not a normal main source of light. The bathroom can be slightly cold if you don’t leave the door open so that warm air from the A/C can enter. It is shameful that they don’t have a breakfast included, especially for long stays in the hotel which is not so cheap and out of the center… at least one small sandwich would make things better, but nop 👎🏼. Another thing is that the area is not very nice. Unless you have to do something in that area, i don’t recommend you to stay. I was even told by taxi drivers to not walk around alone after it gets dark. Before I knew that, I did take a walk and it really felt a bit unsafe. The staff was ok, I didn’t have much contact with them. Only had an incident when I arrived - they couldn’t find me in their system (it was booked under other name by mistake but I actually changed it a week before arrival so I don’t know why they didn’t have updated information). There is a small gym, but almost all machines, except one, are for cardio exercises. Almost no restaurants or shops in the area.

I had a very amazing stay in the hotel, all the services were okay.

Friendly staff Comfortable hotel

Excellent servics

Room comfortable and bathroom clean and tidy with a nice shower. Breakfast was reasonable but nothing special.

Was only a single nights accommodation, had stayed before, on this occasion though you had to pay for parking, which was expensive.

Good value comfortable stay only comment, tried over 6 times to call the hotel between 5-6pm to inform later arrival phone kept on ringing for 3mins then disconnects no response. Very frustrating. Reported to reception on arrival.