Zoetry Mallorca Wellness & Spa

Recent stay at this fabulous historic hotel. Great reception team, great room albeit we had issues with the air con and mini bar (it was warm not cold). Overall facilities great, spa, pools etc. The only downside was the dining experience that was a little chaotic. The staff worked hard but were slow taking orders, getting the orders right and the inconsistency between the printed orders and the menus on the companies App do make things rather confusing. This needs to be reviewed and consistency applied. This was the main downside of our stay.

This hotel is almost a five out of five but was let down by the slow and unattentive staff at supper. The breakfast was very good but the evening meal wasn't up to the standard you would expect from a lovely hotel like this. Our room was lovely but the area outside it needed tending, it was just soil with a few lame plants in it. There were nice chairs to sit on but not much to look at! The communal areas of the hotel were beautiful.

Beautiful and quite location in Mallorca, with a bike storage and all tools. Two swimming pools and tennis fields. All what you need! But the most impressive thing about this resort is the staff working in it: you guys rock!!!! Thanks for making us feel home!

Overall resort was nice, everything looked pretty and was well maintained. Not much in terms of entertainment on the property was made available. Only one restaurant was open so I was eating at the same place for every meal. Nice to stay at for a few days before it becomes boring, would need to venture to another city for more things to do. My room did not have a working heater, or a fully functioning shower. The shower head did not work half the time, the switch from faucet to shower head would not stay in place so I would have to manually hold it to keep the shower on.

Hotel itself is really nice and in a great historic setting. The hotel is remote and id recommend hiring a car as it’s not really possible to walk anywhere. Service was a little slow at lunch and breakfast, felt understaffed, possibly because were coming to the end of the season. Breakfast really good. Bring bug spray, I’ve never been bitten by flys as much as I have here.

This is my second visit as my first was as near perfection as possible. The setting is beautiful ( you need a car or be prepared to get cabs everywhere if you want uk do anything - we just stayed for relaxation both times though so this was not a problem). The food is incredible, the rooms beautiful. A lovely spa. Fabulous pool bar run by a very pleasant and efficient woman. Large well maintained pool. A chilled environment - it doesn’t really attract people with children other than the occasional baby - quiet and relaxing. A fantastic old building carefully restored. The perfect retreat. So… the negatives this time On arrival we were early so our room wasn’t ready - this is fine but there wasn’t anywhere we could get a coffee after a flight until 11.30. The woman checking us in assured us she would call when our room ready. The call never happened. We arrived at dinner and we waited to be shown to a table. And waited. And waited. The exhausted looking staff steadfastly avoiding eye contact. Eventually a woman asked us what time our reservation. We hadn’t made one. On check in this was never explained to us and we hadn’t last time. She did fit us in and we went to the lovely bar and ordered a drink while we waited. Hardly a hardship but it would have been easy to explain this kind of thing on arrival. Ditto the arrangements for the spa- you get a massage included in the endless privileges package but important to book well in advance. The next morning we arrived at breakfast and the same thing happened. The growing queue decided to take matters into their own hands and find their own tables. We asked ( very politely) for coffee and we’re told brusquely by the woman in charge they were very busy. And we asked again. and again - seeing others getting served several times in the meantime. 40 minutes later the lovely young man brought our coffees. We had finished breakfast and we’re about to leave. Please - shrink your menu and just serve filter coffee if you can’t cope. The spa - beautiful but lots of features out of action. No signage to that effect so lots of bemused guests pressing buttons. Please sort that out. All of these things can be rectified so don’t let it put you off and Zoetry - if you’re reading this please fix our wonderful retreat!

This was one of my favorite relaxation hotels ever where I stayed and we will come definitely back next year. Please note that a car definitely is recommended! - Facilities: wonderful hotel facilities with many different buildings, 3 pools (one relaxation pool, a pool with music and bar, a kid‘s pool), two tennis courts, multiple restaurants, etc. Wonderful atmosphere, especially during the night with beautiful lights, and basically everything you need for a high-class, relaxing stay. Very welcoming and helpful staff. - Restaurant (breakfast, lunch, dinner): we tried out all restaurants and were really happy about the quality and taste of the food and drinks. For the breakfast, a menu is available in addition to the buffet food. The service personnel was partially a lot under stress and it took e.g. quite long to order, both during breakfast and dinner. In addition, there were really friendly waiters, but also some who were rather „strictly transactional“. Unfortunately on our last night, food was not good. - SPA: Spa area was nice and provides different types of treatments/massages. Pool with whirlpool functionality, sauna, „adventure showers“ (don’t be surprised during the first time), and steaming room. - Rooms: beautiful, calm rooms with high-quality furniture and everything we need. Water was provided only on the first day. - Location: I would definitely recommend a car, as this hotel is in the middle of nowhere (which is good for a relaxed vacation). Plenty parking spots are available in front of the hotel. Only 20 minutes to the airport by car. - Wifi: unfortunately not so stable, especially during peak times and when changing locations inside the hotel.

We stayed here on our honeymoon in August for 10 nights. What a place, from the minute you arrive to the minute you leave you feel like you are in relaxation mode. The scenery, setting and amenities are all top class and the surroundings are very clean and well kept. The mix of rustic charm and modern elegance has been combined beautifully. Food: we were on the “endless privileges” package and we were therefore entitled to eat and drink and any of the restaurants/bars for “free”. Our favourite was “Es Mescat”, which feels like a posh meal out and a million miles from a typical “all inclusive” dinner. The Tapas restaurant is also pretty good and in a beautiful setting. Breakfast is outstanding even if the staff do seem flustered when busy. Room: we were in a ponent room, which was spacious and lovely with great aircon (well needed), and the supplied toiletries are brill. Well stocked minibar also included in the EP package. Staff: Generally very nice and accommodating, reception team are great, along with the maintenance team and immediately respond to issues with no question. Drawbacks: 1. Pool bar - food very good and a great selection but service can be very very slow with the staff simply unable to keep up with the demand of two pools at times. 2. Main bar/evening vibe is non existent. Being an isolated resort, it would benefit from better evening atmosphere/entertainment. 3. As a small criticism, we think the restaurants and bars would benefit from some good background music to add to the atmosphere. Overall a brilliant stay, but a few changes could really make this place outstanding. (P.s you will definitely need a hire/rental car if you intend to venture out - there is no bus/shuttle service to/from anywhere)