Sonder the Craftsman

This is my worst experience ever . I was charged a 250 dollars fee from my account, apparently, they said they’ll have that 250 dollars on hold before I can be given the check in details to check into the room and have it refunded back to my account after 3 - 5 business days after checking out . I saw this 250 dollars taken out of my account , the moment I gave authorization for it to be taken, so I can be given my check-in details , but I never had my money returned . I have waited for about 2 weeks now but still never got back my 250 dollars . They said , the money has been refunded back to my account and I should speak with my bank . I spoke to my bank for a hour plus , multiple times but they said they didn’t see the transaction nor my money being refunded nor released . I spoke with Sonder customer service several times but they kept having me going forth and back with no solution nor have my money returned back to me . This is the worst experience have had when it comes to lodging . I’ll never lodge in such a place ever again and I hope they choke on my hard earned money .

Amazingly comfortable and beautiful. The room was one of the best I had ever been; very spacious, clean, and modern. The hotel seemed to be pretty new; inside the building (the lobby) was beautiful as well. The front desk manager was kind and helpful; we asked to keep our luggage for about 2 hours before check-in and everything went smoothly. The Sonder app was convienient to use and the 24-hour chat service was very well-supported and friendly. The app showed all the information I needed in order to access my room and enter the hotel (+ wifi info). I messaged them a couple days before checkin to ask about the sofabed, and they were very responsive. I also asked for extra sheets & duvet while I was staying, and they came within 20 minutes with everything I needed. (However, the duvet cover came separated with the comforter so I had to put them together myself.) AC, kitchen, bathroom, everything worked well. Yes, DTLA is loud with sirens at night, but I think that's just the location. I didn't bring a car, but parking in the area is very expensive. The hotel does not have its own parking lot.

This hotel is so noisy. The other room had a big party all night. The concierge didn’t even check the room. Also, the noise from outside was so bad too. The hotel put the ear plugs for the customers. It means that it will be so noisy. and they didn’t even clean our room everyday.

The room was beautiful and comfortable. The hotel was very secure as well. My only complaint is, over night parking is $30/ day. There might be cheaper parking but due to the homeless people, I was not willing to park farther away.

We stayed by the elevator and the echo of people just walking was so bad, let alone their conversations. It was like they were sitting next to me yelling. I just would never stay again because of this and I love the Sonder brand. You also need to do 2 things right away. Put felts under your chairs as there were constant screeching sounds from various apartments that echoed. And a door liner as at the bottom of the door there is 1/2 space for noise to travel. You staff member said you were doing one hotel at a time. The felts can be done by the housekeepers. I left exhausted.