Guest User
February 9, 2024
When we arrived, the manager asked us to pay in advance without having seen the room. We refused and then understood why: it is not a room but a cellar! After trying to find a solution, we asked to shorten our stay but the manager refused. He came knocking at our door at 11 p.m. to check that we hadn't left. The hotel manager harassed us on whatsapp until midnight to cancel our reservation so that we couldn't leave comments on booking . The room is barely worth one star: small (double bed pushed against the wall on one side), very dated bathroom without shower (just a shower head next to the toilet). The false windows face a wall 5cm away. There are vents at the top of the walls so you can hear the noise from the neighbors behind, the air conditioning in the other rooms, the neighbors in the room above and everything that happens in the entrance to the hotel as well as the dining room. breakfast. The manager did not accept any other proposal: give us another room (and yet there were some available on booking), modify our reservation to stay only one night, lower the price of the room which was expensive for Laos (46€). And what's more, once the reservation was canceled he immediately deleted all his messages on WhatsApp so as not to leave any trace. The next day the manager made us pay for the night without any reduction and without even removing the booking commission which he did not pay since he forced us to cancel the reservation.
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