Luxury Hotels in Datong

"The hotel was new and the rooms were clean, but the service was terrible! We arrived at the front desk at night, and there were three or four staff members standing there laughing and joking. After I showed my ID, they told me that someone had already checked me in?! It turned out that after a long discussion, they realized it was because a man with the same name as me had booked the same room type, and they gave him the room I had booked in advance (I had noted that I didn't want the last room and wanted it away from the elevator)?! Such a big hotel?! Don't they even check the information when registering guests? The phone numbers are different, and the genders are different too?! While I was standing at the front desk late at night waiting for them to resolve the issue, the receptionist kept yelling about what to do about the man's booking?! Where was I supposed to stand?! She didn't even apologize, and she was yelling at me about the wrong booking!! Am I supposed to fix her problem? Is this how you train your staff for such a big hotel? And this is supposed to be number one on the luxury list? Is this the level of service you're providing? Don't tell me it's because there are too many guests during the Chinese New Year. If you're so busy during the holidays, how could you make a mistake checking guest information? After making me stand for at least ten minutes, they finally gave me a room. They even gave me a last-minute room near the elevator! When I saw this, I called the front desk, and they said, ”Oh, all the rooms you booked are last-minute rooms?” Why didn't you write on the booking page that all City View Suites are last-minute rooms? It felt like the staff didn't know what they were doing; the service was completely disproportionate to the hotel's quality! Oh, and by the way, the laundry room was closed during the New Year period, and they didn't mention this at all when I messaged customer service during booking. 😃 The score is for cleanliness and hotel infrastructure; service is zero."

"I came to this hotel after hearing great things about it, and it definitely lives up to the hype. It's a peaceful oasis in a bustling area, beautifully designed, and perfect for photos. The facilities are top-notch, with a sophisticated wabi-sabi aesthetic. The rooms are spacious with a well-thought-out layout. The only thing that needs improvement is the service consistency. On the day we arrived, we were quite disappointed with both the lobby and restaurant staff. The waiter at dinner couldn't recommend local dishes and we had to call them over for water refills. Also, during the evening guzheng performance in the lobby, guests weren't offered any tea – it felt quite unprofessional. However, after providing feedback to the hotel the next day, we saw a significant improvement, as if a completely different management team had taken over. A special thank you to Manager Lin and Wang Juli from the restaurant. Manager Lin was attentive to customer suggestions and promptly adjusted the management, adding a human touch to the excellent hardware. Wang Juli from the restaurant was warm, enthusiastic, and highly efficient, which elevated our experience considerably! I hope the hotel continues to strengthen its service management with such 'warmth' to truly justify its pricing."

"This was my second stay at Jianguo Hotel Yungang, and it was quite satisfying. The front desk saw my room preferences (non-smoking, quiet) and provided a room that met my expectations, which was great! The breakfast selection was as plentiful as ever. This time, there were a lot of guests, so they opened up several additional dining areas. Even with more people getting food, the supply was very timely. The late-night congee service was also a thoughtful touch; Xiao Zhang and Xiao Hu, who were in charge, were diligent and quick, refilling items promptly. When they had a free moment, they even chatted with guests, which felt very warm and welcoming. On the last day, before checking out, I noticed they were paving asphalt and filling potholes outside the entrance. This was tough for the several couples getting married that day – it was hard for cars to get in, and the newlyweds had to get out of their cars and enter the hotel while enduring the black smoke from the asphalt. I hope the hotel can consider local customs and feelings, and schedule such construction for a different time. Before I left, I noticed a super-sized croissant on the in-room dining menu, which piqued my interest. It looked like sliced hua mo (steamed flower bun). I'll have to see the real thing next time, haha!"

"The hotel's facilities are excellent, but the service was extremely disappointing. I specifically booked a large suite for four days to relax and chat with friends and play cards. However, two unfriendly guests next door fabricated stories, claiming we knocked on the wrong door and made noise. In reality, we were always careful to keep quiet. Despite this, the hotel, without verifying the facts, sent staff to disturb us multiple times in the middle of the night—they opened our door three times and we received a phone call. To prove our innocence, we even went to the surveillance room and confirmed from the footage that we never knocked on the wrong door. Overall, the hotel's handling and resolution of disputes were quite unprofessional."

"I will objectively describe this true stay experience, detailing the hotel's hardware advantages and terrible service, writing a scathing Ctrip review in a genuine and straightforward tone to fully express my dissatisfaction. Top-tier hardware, abysmal service, completely ruining the stay experience! Choose with caution. Objectively speaking, this Wyndham hotel's facilities are definitely among the best in Datong. The rooms and amenities are flawless. I had high expectations for the hardware experience, but the entire stay was ruined by the extremely poor service. I'm giving a bad review, no room for negotiation. I came to check in on a Monday lunchtime, not a holiday. The hotel, along with Yun'gang Hotel, was hosting a conference that day, so there was already a significant flow of guests. However, only one front desk counter was open, and there were seven or eight people in front of me. I waited a full ten minutes before it was my turn. Just when it was finally my turn, a female staff member in a black suit, who seemed to be a supervisor, suddenly came over. She didn't make eye contact with me the entire time, didn't even say a polite ”Please wait,” but instead just curtly said ”Wait a moment.” Then she proceeded to operate the front desk computer, completely ignoring me and not saying a word, leaving me standing there for a full 5 minutes, feeling awkward and speechless. After she finished and walked away, I was completely bewildered. I went up and asked why she wasn't checking me in. She actually said she was handling check-ins for the conference attendees. I immediately got angry and asked her why she didn't tell me upfront that she was only serving conference guests, making me wait for nothing. She, in turn, self-righteously replied, ”How was I supposed to know you weren't a conference attendee?” Conference attendees were clearly wearing their exclusive badges. As a lobby staff member, is she incapable of even the most basic observation and distinction? Her attitude was arrogant and contemptuous throughout, and she didn't even offer an apology. When I questioned her terrible service attitude, she completely ignored me and just walked away. Paying the same price, should regular individual guests be treated with such neglect and disregard? As a high-end hotel, are these the service standards and communication skills of the lobby staff? They completely disrespect customers and lack basic service awareness. How exactly does this hotel conduct its employee training? I stayed here for two days, and I don't want to say anything else. Just because of this terrible check-in experience, no matter how good the hardware is, I will definitely not come back. I also advise anyone looking for a comfortable stay to choose with caution! If the service doesn't keep up, even the best hardware is meaningless. Service: Too poor"

"Highly recommended! A rated five-star hotel truly lives up to its name. We arrived quite early and there wasn't a suitable room available, so they immediately upgraded us to a larger room (which was perfectly spacious). All our daily needs were met, and they even offered pear soup at night because Datong's weather is so dry, showing great respect for every guest. The breakfast buffet was absolutely fine in terms of quality (there's a photo of the breakfast knife-cut noodle chef). I also particularly recommend the hotel's Chinese restaurant (there's a photo of us taking food to go for our high-speed train). On our last day, we were rushing from Datong back to Beijing to catch our high-speed train. We misjudged our time at Yingxian Wooden Pagoda and Hanging Temple, but still wanted to enjoy Datong cuisine on the train. We went to the hotel's Chinese restaurant, and the lady who greeted us was incredibly warm and efficient. The chefs were also super impressive, preparing our desired dishes for takeout in just 20 minutes. We made it to the train just in time and enjoyed a fantastic meal on board. I just had to leave a review – our Datong trip was perfect! (There are photos of cats at various attractions)."

"The amenities were plentiful, and the minibar was complimentary. Free parking was a huge convenience, and there were plenty of shops and restaurants nearby. The room itself was spacious and very clean."

"We had a very pleasant stay in this hotel. The staff members were very helpful and attentive. Breakfast was also very good! Our room was comfy and spacious, the only problem we had with it was that it felt too hot for us even with the aircon/heating off and right before we left we could feel some bad smell coming from the pipes. We didn't report this as we were leaving but we're sure the hotel would have helped and sorted this for us (they offered changing our room when we said it was too hot for us, for example). The location of the hotel was very useful to explore the ancient city and the hotel helped us book a private car to see the grottoes and hanging temple - great experience! We'd consider staying here again if/when we visit Dating again. :)"

"Our stay was absolutely fantastic! From the airport pick-up, to checking in, and all the way to checking out, everything was smooth and pleasant. All the staff, from those handling the airport transfers, to the front desk, housekeeping, and other services, were incredibly warm and caring. You could really feel their genuine dedication to service and their passion for working at Nian Xia (Summer in the Southeast). The room itself was great too, with welcome fruits and all the amenities you could need. It's also super convenient for getting around and finding places to eat. Plus, with your room key, you get free entry to the Nian Xia Art Museum, which features INART and Tiankai sculptures – absolutely amazing!"

"The room attendant did an amazing job cleaning; every nook and cranny was spotless and tidy, which was very pleasant to see. Thank you for your hard work! The front desk service was incredibly thoughtful. Check-in and check-out were super fast, and they patiently recommended great local restaurants to me. My experience was absolutely perfect!"