Luxury Hotels in Datong

"The hotel was new and the rooms were clean, but the service was terrible! We arrived at the front desk at night, and there were three or four staff members standing there laughing and joking. After I showed my ID, they told me that someone had already checked me in?! It turned out that after a long discussion, they realized it was because a man with the same name as me had booked the same room type, and they gave him the room I had booked in advance (I had noted that I didn't want the last room and wanted it away from the elevator)?! Such a big hotel?! Don't they even check the information when registering guests? The phone numbers are different, and the genders are different too?! While I was standing at the front desk late at night waiting for them to resolve the issue, the receptionist kept yelling about what to do about the man's booking?! Where was I supposed to stand?! She didn't even apologize, and she was yelling at me about the wrong booking!! Am I supposed to fix her problem? Is this how you train your staff for such a big hotel? And this is supposed to be number one on the luxury list? Is this the level of service you're providing? Don't tell me it's because there are too many guests during the Chinese New Year. If you're so busy during the holidays, how could you make a mistake checking guest information? After making me stand for at least ten minutes, they finally gave me a room. They even gave me a last-minute room near the elevator! When I saw this, I called the front desk, and they said, ”Oh, all the rooms you booked are last-minute rooms?” Why didn't you write on the booking page that all City View Suites are last-minute rooms? It felt like the staff didn't know what they were doing; the service was completely disproportionate to the hotel's quality! Oh, and by the way, the laundry room was closed during the New Year period, and they didn't mention this at all when I messaged customer service during booking. 😃 The score is for cleanliness and hotel infrastructure; service is zero."

"Shortly after booking the hotel, I was added to a concierge service group, and they contacted us in advance. The hotel is located within the ancient city, just a 2-minute walk from the Dongnanyi business district. Huayan Temple and Daiwang Mansion are also nearby, making it incredibly convenient for getting around! The hotel's style is perfect for photos, and the bedding is clean and high-quality, which is great for someone as particular as me. The hotel has its own Yungang Art Museum for guests to visit, and every staff member, from the front desk to the back office, was polite and courteous. In the afternoon, they provided tea, snacks, and dried fruits, and for late-night returns, there was a sweet pear soup – every detail was meticulously thought out. Breakfast offered a wide variety of dishes, including salmon, steak, and sliced noodles. During the May Day holiday, there were Guzheng performances and fire pot shows in the evening. It was a very pleasant stay!"

"The environment: The room was spacious, clean, and tidy. The breakfast had a rich variety. We were upgraded to a room type that offered stunning and impressive night views of Datong Ancient City. Single bath ticket: The room included complimentary double bath tickets each night. My child came back wanting to give it a five-star rating! It was clean, hygienic, and the service was attentive, with complimentary drinks. The best part is that by staying at Datong Yungang Jianguo Hotel, you can also reserve a table at Fenglincourt at the front desk. With the black card, you can make a phone reservation and skip the long queue, which is a huge plus!"

"Before booking, I was most concerned about the air conditioning, and I finally got to experience it firsthand. Datong's heating supply runs until April 15th, a full month later than Tianjin. During the heating period, the hotel's air conditioning only provides heat, not cool air. So, contrary to what many online reviews suggested, I couldn't use the AC to cool the room and had to rely on opening the windows to alleviate the heat. However, I couldn't keep the windows open while sleeping, which left me feeling very dry and uncomfortable when I woke up. The first night of my stay was the second day of the Qingming holiday. When I showered that evening, the water pressure from the showerhead was pitifully low, so I had to make do with the handheld spray. Thankfully, the bathtub's water temperature was reliable. By the second night, with a drop in occupancy, both the breakfast service and the shower pressure were much better. The swimming pool is open from 6 AM to 9 PM. I feel it opens too early and closes too early. Wouldn't 8 AM to 11 PM be better? The hotel lobby is very spacious. Since Fenlin Pavilion is located in the Wyndham lobby, the Yungang side actually feels more upscale and grand. Fenlin Pavilion stops issuing numbers before 7:30 PM and closes at 9 PM. For lunch, they're open until 2 PM. Commercial facilities in Datong really aren't that competitive. There's no sliding door between the room's bathtub and the bed, so privacy is nonexistent. The omnipresent crystal chandeliers and mirrors give off a somewhat 'Middle Eastern prince' vibe. The sensor-activated nightlights near the floor get a hundred stars – they're incredibly convenient for midnight bathroom trips. Even a coffee machine and a refrigerator are provided. The breakfast's 'dao xiao mian' (knife-cut noodles) are a specialty, and the coffee is good. However, the dessert selection is meager, with only one or two options."

"I will objectively describe this true stay experience, detailing the hotel's hardware advantages and terrible service, writing a scathing Ctrip review in a genuine and straightforward tone to fully express my dissatisfaction. Top-tier hardware, abysmal service, completely ruining the stay experience! Choose with caution. Objectively speaking, this Wyndham hotel's facilities are definitely among the best in Datong. The rooms and amenities are flawless. I had high expectations for the hardware experience, but the entire stay was ruined by the extremely poor service. I'm giving a bad review, no room for negotiation. I came to check in on a Monday lunchtime, not a holiday. The hotel, along with Yun'gang Hotel, was hosting a conference that day, so there was already a significant flow of guests. However, only one front desk counter was open, and there were seven or eight people in front of me. I waited a full ten minutes before it was my turn. Just when it was finally my turn, a female staff member in a black suit, who seemed to be a supervisor, suddenly came over. She didn't make eye contact with me the entire time, didn't even say a polite ”Please wait,” but instead just curtly said ”Wait a moment.” Then she proceeded to operate the front desk computer, completely ignoring me and not saying a word, leaving me standing there for a full 5 minutes, feeling awkward and speechless. After she finished and walked away, I was completely bewildered. I went up and asked why she wasn't checking me in. She actually said she was handling check-ins for the conference attendees. I immediately got angry and asked her why she didn't tell me upfront that she was only serving conference guests, making me wait for nothing. She, in turn, self-righteously replied, ”How was I supposed to know you weren't a conference attendee?” Conference attendees were clearly wearing their exclusive badges. As a lobby staff member, is she incapable of even the most basic observation and distinction? Her attitude was arrogant and contemptuous throughout, and she didn't even offer an apology. When I questioned her terrible service attitude, she completely ignored me and just walked away. Paying the same price, should regular individual guests be treated with such neglect and disregard? As a high-end hotel, are these the service standards and communication skills of the lobby staff? They completely disrespect customers and lack basic service awareness. How exactly does this hotel conduct its employee training? I stayed here for two days, and I don't want to say anything else. Just because of this terrible check-in experience, no matter how good the hardware is, I will definitely not come back. I also advise anyone looking for a comfortable stay to choose with caution! If the service doesn't keep up, even the best hardware is meaningless. Service: Too poor"

"The room was incredibly spacious, and since there weren't many guests, they even upgraded our room! We had an amazing view, and the air conditioning was perfectly comfortable. Although the facilities are a bit older, they are very well-maintained. My girlfriend was really happy with our stay too. The service was exceptional; they even put card sleeves on our IDs during check-in, delivered hot water, and provided welcome fruit. The breakfast had a great variety, and the restaurant food was surprisingly delicious! Overall, it was a first-class experience. We'll definitely be back and will recommend it to our friends and family!"

"The amenities were plentiful, and the minibar was complimentary. Free parking was a huge convenience, and there were plenty of shops and restaurants nearby. The room itself was spacious and very clean."

"We had a very pleasant stay in this hotel. The staff members were very helpful and attentive. Breakfast was also very good! Our room was comfy and spacious, the only problem we had with it was that it felt too hot for us even with the aircon/heating off and right before we left we could feel some bad smell coming from the pipes. We didn't report this as we were leaving but we're sure the hotel would have helped and sorted this for us (they offered changing our room when we said it was too hot for us, for example). The location of the hotel was very useful to explore the ancient city and the hotel helped us book a private car to see the grottoes and hanging temple - great experience! We'd consider staying here again if/when we visit Dating again. :)"

"Our stay was absolutely fantastic! From the airport pick-up, to checking in, and all the way to checking out, everything was smooth and pleasant. All the staff, from those handling the airport transfers, to the front desk, housekeeping, and other services, were incredibly warm and caring. You could really feel their genuine dedication to service and their passion for working at Nian Xia (Summer in the Southeast). The room itself was great too, with welcome fruits and all the amenities you could need. It's also super convenient for getting around and finding places to eat. Plus, with your room key, you get free entry to the Nian Xia Art Museum, which features INART and Tiankai sculptures – absolutely amazing!"

"The room attendant did an amazing job cleaning; every nook and cranny was spotless and tidy, which was very pleasant to see. Thank you for your hard work! The front desk service was incredibly thoughtful. Check-in and check-out were super fast, and they patiently recommended great local restaurants to me. My experience was absolutely perfect!"