Some of the front desk staff can only speak Mandarin, or very poor Mandarin. Even if you cater to mainland tourists, please at least show some respect for the local official language and the language commonly used by Hong Kong visitors. It makes no sense that every communication depends on whether the staff member on duty happens to understand you.
As for the free shuttle bus advertised on the official website, it does exist, but they never tell you where to catch it. When we asked the front desk about the departure schedule from the Hong Kong-Zhuhai-Macao Bridge Macau Port, they actually told us to take a specific [competing] bus line next to it? Bro, putting aside whether they are your competitors or not, it's the service you promised on your website...
The soundproofing in the rooms is poor; you can hear people walking past in the hallway.
Overall, the room was quite nice, with a large bed and a very big bathtub.
Great location, right outside the bus terminal. The facilities are modern and clean, but I must criticize one major issue: the sound insulation of the plumbing is extremely poor. Whenever guests in the next room use their bathroom, the loud resonance of water running through the pipes can be heard clearly. This is especially noticeable at night and really ruins the stay experience.
Ahead of the holiday, I still chose to stay at Hotel Lisboa in Macau. Besides being great value for money, the environment, hygiene, and service were excellent, and getting around was convenient. The view from the window was lovely, and I thoroughly enjoyed strolling the streets and walking along Nam Van Lake in the evening.
In a compact city like Macau, the Mandarin Oriental is truly an urban oasis—just steps away from the hustle and bustle, yet maintaining an air of elegance and tranquility. From the moment you step inside, a sense of serenity washes over you, instantly melting away the fatigue of travel. The service is warm and attentive without being overbearing, striking the perfect balance. Riding the elevator amidst a soothing oriental fragrance and opening the door, the room felt cozy without being cramped, with a notably spacious bathroom that allows you to move around with total ease. The view of the Macau Tower outside the window was stunning. We were also lucky this time—thanks to the tip and recommendation from Kai at the front desk, we enjoyed a spectacular fireworks display right from the comfort of our room.
The room amenities and hardware hold up to scrutiny with plenty of thoughtful touches; the bedding and toiletries were top-notch. Room service was particularly commendable—my child, who usually leaves food behind, wiped out a large portion of macaroni Bolognese, and paired with pastries from the hotel cake shop, Macau's other culinary offerings hardly seemed necessary! While the breakfast selection wasn't huge, every dish was exquisite and delicious, quickly becoming our first treat to look forward to each morning.
The only minor hiccup was regarding the extra bed. Since we were traveling with a child, the front desk kindly mentioned that they had upgraded us, offered a complimentary extra bed, and extended perks for Ctrip Black Diamond members. However, perhaps due to a miscommunication on my part, there was no extra bed in the room after all. We took the liberty of pushing the twin beds together ourselves and returned them to their original positions before check-out. That said, it didn't detract from our comfortable stay in the slightest. I hadn't stayed at Mandarin Oriental hotels often before, but this stay in Macau has made me completely fall in love with the brand. I look forward to exploring more MO properties with these wonderful memories in mind.
The most satisfying aspect of my trip to Wynn Macau was the room service. The room was clean and tidy, and every evening turn-down service left the bathroom as spotless as when I checked in. Items were neatly organized for easy use, and the shower glass was perfectly clean, without a single streak. The room service staff were of high quality.
My biggest disappointment was the semi-buffet breakfast. The self-service options were limited, and the à la carte menu also offered very few choices. Surprisingly, taro cake was even one of the items you had to order. Because the à la carte main courses were small, I would always order two different ones. However, they would always be served at the same time, which speaks volumes about the quality of these main courses. I ate there for three consecutive days, and the menu was identical every day. The restaurant service was good, there weren't many guests, and the dining environment was pleasant.
The Chinese restaurant, Wing Lei, is definitely worth recommending. It offers authentic Cantonese cuisine with exquisite culinary skills, and every dish was delicious. If I stay at Wynn again, I will certainly revisit Wing Lei.
It’s been half a month since I got back, and since I lost my phone during the trip, I'll just share a few exterior photos of the hotel and let you imagine the rest!
Overall, the location is very convenient. Due to the National Day holiday, both check-in and check-out were extremely busy. After waiting at the first-floor café for over an hour to check in, we were kindly upgraded to a family room (one of the beds was huge, and the room was exceptionally long—thank you!). The room was spacious and clean, though without a bathtub. The TV was very large, and I recall there was also a work desk and a chaise lounge.
Turning left downstairs brings you straight to Yaohan, making shopping very convenient. The 8th floor of Yaohan features a food court similar to 'Food Republic', offering great value for money. The hotel also includes breakfast, with the most amazing and quirky feature being that the breakfast area actually has built-in karaoke—feel free to belt out a song if you'd like! The breakfast itself was standard and decent. Directly opposite the breakfast area is an à la carte restaurant where hotel guests receive a 20% discount.
The hotel provides a free shuttle bus to the Gongbei Port, which needs to be reserved in advance by calling the front desk. On weekends, there are also Sands China shuttle buses right outside the hotel running between Yaohan in the old town and the Parisian, Venetian, and Londoner.
Overall, a very satisfying stay.
The location is excellent, right downstairs from Grand Lisboa Hotel and New Yaohan shopping mall.
Transportation is super convenient, very close to Gongbei Port.
The room was clean and tidy, and the front desk even upgraded me! The room experience was superb, and the bathroom's bathtub was huge.
I would definitely stay here again. It’s very very close by the Grand Lisboa (~5 mins walk) and from there 15 minutes to the old part of the city with the Largo do Senado and all.
It’s also very convenient to go to Cotai by taxi. It’s just in the middle point. Do stay here!
The location is convenient, and the hotel is clean and tidy. The facilities are complete and well-maintained. The restaurant serves authentic and delicious Cantonese cuisine. The staff are attentive. The only downside was that they wouldn't give us extra water bottles, so we had to buy our own.
The room was clean and bright, conveniently located, and well-equipped. Check-in was smooth, and Yang Xiaojun, a lovely lady, showed us to room 1333, which was spacious and bright, and we were very happy with it. A big thank you to Yang Xiaojun for preparing fruit and gifts in the room – it was a touching gesture! Definitely five-star worthy. Five stars to the front desk manager and all the staff, and five stars for the floor cleaning service!
Very Good
28 reviews
8.0/10
Price from
€618
per night
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