Way Hostel Madrid

Generally, the accommodation is very crowded. The check-in efficiency is very good but the room card often does not work, even when the staff help to change the room card. Other good, easy to check out

Location is good as most places of interest (when you google for “must see” in Madrid) are within walking distance. Downside is the noise as it is situated along busy streets and the theatre

As long as you open the Google Maps software, you will know that this kind of thing has happened to many people: this hotel does not allow changes to the accommodation time. Even though you can check from the website that there are available rooms in September and the price is cheaper, the accommodation rooms are unavailable. I was willing to change my check-in date. Their official website said I could contact you directly to change the date. And there were still four months until check-in, but they said they didn’t have a room! I want to complain about their unfair system! In addition, I would like to complain specifically to the waiter, Lucia Branca. She ignored any of my requests and communicated with me in a very bad tone. I experienced the worst service in Europe! I would never recommend this hotel! Con sólo abrir el software de Google Maps sabrás que a mucha gente le ha pasado este tipo de cosas: este hotel no permite cambios en el horario de alojamiento aunque puedes comprobar en la web que hay habitaciones disponibles en septiembre. y el precio es más barato, las habitaciones de alojamiento no están disponibles. Estaba dispuesto a cambiar mi fecha de check-in. Su sitio web oficial decía que podía comunicarme con usted directamente para cambiar la fecha. ¡Pero dijeron que no tenían habitación! ¡Quiero quejarme de su sistema injusto! Además, me gustaría quejarme específicamente con la camarera Lucia Branca. Ella ignoró cualquiera de mis solicitudes y se comunicó conmigo en muy mal tono. ¡Experimenté el peor servicio en Europa! ¡Nunca recomendaría este hotel!

Great hostel, friendly staff, clean and organised service. Amazing location right in the middle of the city so ideal for exploring - despite this had no problems at all with noise. We were a group of 20 and they had no trouble accommodating us for a very reasonable price.