zoed1983
May 15, 2024
Was really looking forward to coming to the hotel, it ticked all of the boxes, waterpark, swim up rooms and beach but in reality it fell short. My children were unable to use the slides in the waterpark as tthere is an age limit of 8. this needs to be fully documented in the info so you know this before booking. It was a huge disappointment for my 2 children that they couldnt use the water slides. we only ever visit hotels with water parks and never have they not been able to use the slides. The Pools were absolutley freezing it wouldnt take much to heat the swim up pools as they are only small and when you pay a premium for a swim up you expect to be able to use it. The food was really slow to be replensihed when it had run out in the restaurant, most days i was stood around waiting for food. The entertainment on a night was disappointing, the team work hard you can see that but for a 4 star family freindly hotel i expected alot more. facilities for children again for a family friendly hotel is seriously lacking, no park, no soft play nothing really to keep the children entertained especially when they cant use the waterslides. The location is ok and a short walk or taxi into the town. the power station is not a problem at all and you only see it if looking for it