Although this was an annual week stay for business/leisure it is unfortunately our last. It started with a poor check-in and ended with another sour note. We booked an ocean view, king bed, sitting area room and requested an upper level room which before the $75 per night resort fee was approximately $3,700 for a 4 nights. The price was expected. The bait and switch at check in was not. They gave us a downgraded room but tried to sell it to us as an upgrade because it was ADA retrofitted which we did not need or ask for. Jared/Mgr then changed our room to a smaller room but on the 17th floor. We decided to keep it as we still had our view. As the week progressed we had a clogged sink, skipped cleaning service, a request to extend our check out by an hour strongly debated etc. Although the pool staff remembered us by name and our warm, amazing and go the extra mile for every guest, we are sadly done with the W South Beach.