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5 star

The Westin Palace, Milan
4.4/563 Reviews

The Westin Palace, Milan

Brera Milan|2.52km from Naviglio Martesana
It is very true that a picture and an image tell their own powerful story! When my husband Guy and I arrived back at the Westin Hotel from Florence, Guy got down on the floor of the hotel reception on both knees to offer a prayer of thanks to Riccardo, the Head Concierge of the Magical Concierge Team. This is how grateful and delighted we were with the services of the Concierge team of Riccardo, Andrea and Silvia. Riccardo was unphased by us not having made Porter reservations for the Railway station. He said he would find a way to help for us with our large luggage. The combination of Riccardo’s skills and connections achieved a mini miracle; our taxi driver to Milan station had been briefed on how to secure porter assistance and the plan was executed with military precision. A young man appeared from nowhere to provide this assistance. This type of service can only be achieved by a Magical Concierge Team. Riccardo, Andrea and Silvia also scored perfection on our return journey from Florence to Milan. As the train arrived at Milan Central, Porter Andrea was holding up a sign with my name on it with the universal thumbs up signal. Watching this Porter lift two suitcases weighing around 20 kilos each from the overhead baggage rack as though they were a feather, was astonishing. Between them Porter Andrea and Mario, the driver of the chauffeur service ensured a seamless arrival back at the Westin. We recommend this Concierge team without any hesitation as the best.

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Business travel

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Breakfast

Hotel Venini
3.9/530 Reviews

Hotel Venini

Milan|0.58km from Naviglio Martesana
The worst hotel experience among the many places visited. I am calling looking for a room for disabled people compliant with regulations, with access to the hotel without architectural barriers and covered parking. They guarantee me what I request both in writing and orally, first an employee, then confirmed by the owner. Arrival: outdoor parking in an area inaccessible to wheelchairs (trolleybus tracks and slippery pavement), access is with steps, the owner begins ”but why can't you take a step?”... let's start well, I move with prosthetics and crutches and wheelchairs, ... as if you couldn't see it. Annoyed, he takes out a platform after trying to save himself the effort. I arrive at the room of a clean but very old, poorly maintained hotel, it seems to be in a one star hotel even though it has three. The room is minimal, not even a mini fridge or a telephone for any emergency or need. The bathroom passed off as unusable for disabled people, no hand shower on the toilet, flush shower tray without the seat... but we know that those in wheelchairs can shower while standing.... The shower siphon is high and unreachable from a sitting position, while the wall-mounted phone is placed so high that it is difficult to reach even standing. I highlight the critical issues and in response they tell me that this is how they did it and what does he know. Access to the bathroom is not possible due to the limited space created by the bed which is close to the door. This fortunately can be resolved by moving the furniture in the room. Luckily I only booked one night because I couldn't even take a shower or wash my hair to avoid risking a disastrous fall. The mirror in the room is placed high up and in the bathroom the ones compliant with standards, it's also a shame that this place is high up and unreachable when sitting. I get up for breakfast and arrive in front of the room which is also inaccessible with a step without a ramp. As if I were a sack of potatoes the owner makes me get off without listening to the instructions to do it correctly with consequent backlash. When I arrive, breakfast is practically over; contrary to what was indicated on the telephone that they had guaranteed breakfast until 11am as it was January 1st, they were closing at 10am. Poor quality of breakfast leftovers. To leave the breakfast room they lifted me up in a rough way, with further stress on my back. After paying the modest sum of €196 for a poor hotel with shameful service and disrespectful owners who treated you like a puppet to be lifted at worst I go towards the exit and again the owner tries not to put the platform and throw me down from the step without attention to my safety and health. I specify that fortunately I have a good level of autonomy but they put me in the position of not being able to self-manage by treating me like the poor handicapped girl and passing the responsibility for the problems onto their employee, like

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Top rated hotels in Milan

Searching for hotels near Naviglio Martesana? Compare room rates and reviews to find your ideal stay.
B&B Antico Cortile
4.6/574 Reviews
Lovely b&b in a very convenient location.Very well looked after.My room was spotlessly clean and very nice.Metro station is about 50 metres from the b&b.Few nice cafes and restaurants near by.The host-Angela is lovely and very helpful.Many thanks
Hotel Venini
3.9/530 Reviews
The worst hotel experience among the many places visited. I am calling looking for a room for disabled people compliant with regulations, with access to the hotel without architectural barriers and covered parking. They guarantee me what I request both in writing and orally, first an employee, then confirmed by the owner. Arrival: outdoor parking in an area inaccessible to wheelchairs (trolleybus tracks and slippery pavement), access is with steps, the owner begins ”but why can't you take a step?”... let's start well, I move with prosthetics and crutches and wheelchairs, ... as if you couldn't see it. Annoyed, he takes out a platform after trying to save himself the effort. I arrive at the room of a clean but very old, poorly maintained hotel, it seems to be in a one star hotel even though it has three. The room is minimal, not even a mini fridge or a telephone for any emergency or need. The bathroom passed off as unusable for disabled people, no hand shower on the toilet, flush shower tray without the seat... but we know that those in wheelchairs can shower while standing.... The shower siphon is high and unreachable from a sitting position, while the wall-mounted phone is placed so high that it is difficult to reach even standing. I highlight the critical issues and in response they tell me that this is how they did it and what does he know. Access to the bathroom is not possible due to the limited space created by the bed which is close to the door. This fortunately can be resolved by moving the furniture in the room. Luckily I only booked one night because I couldn't even take a shower or wash my hair to avoid risking a disastrous fall. The mirror in the room is placed high up and in the bathroom the ones compliant with standards, it's also a shame that this place is high up and unreachable when sitting. I get up for breakfast and arrive in front of the room which is also inaccessible with a step without a ramp. As if I were a sack of potatoes the owner makes me get off without listening to the instructions to do it correctly with consequent backlash. When I arrive, breakfast is practically over; contrary to what was indicated on the telephone that they had guaranteed breakfast until 11am as it was January 1st, they were closing at 10am. Poor quality of breakfast leftovers. To leave the breakfast room they lifted me up in a rough way, with further stress on my back. After paying the modest sum of €196 for a poor hotel with shameful service and disrespectful owners who treated you like a puppet to be lifted at worst I go towards the exit and again the owner tries not to put the platform and throw me down from the step without attention to my safety and health. I specify that fortunately I have a good level of autonomy but they put me in the position of not being able to self-manage by treating me like the poor handicapped girl and passing the responsibility for the problems onto their employee, like
iH Hotels Milano Gioia
3.9/554 Reviews
Hello, Arrived in January for a 3 night stay. Everything was very nice and tidy. The hotel is in a quite neighbourhood . Around 4 km to Central sights. A big supermarket nearby and a few bars. Staff was great . Cleaning done daily . Food was great and with various choises
Hotel H21
3.9/520 Reviews
Gorla
Very nice hotel, with excellent price quality, very close to the Turro metro, very clean, very quiet is very spacious, the boy at the reception really nice and available, You also gave us some really useful right for returning from a concert, we will certainly return!!!!!!!!!!!!!!
Antares Hotel Concorde, BW Signature Collection by Best Western
4.1/558 Reviews
Gorla
The location is good, 3 minutes walk from the red line subway exit. Carrefour supermarket is right next to it, very convenient. The hotel is very clean, the waiters are nice and polite. The hotel restaurant is also delicious, the business is booming, and the waiting time is slightly longer.
Hotiday Hotel Milano Turro
4.3/52 Reviews
Gorla
Awesome! Very clean, the room is large, more than 25㎡, the facilities are well-equipped, very close to the subway station. Cheap price, very worth it!

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