I would give this hotel 10 stars. From the moment we arrived, we were greeted as special guests. The Assunta room in the annex is one of the stars of the property. The breakfast was plentiful. However, what makes the difference is the excellent, caring staff. A member of my family required a visit to the emergency room in the local hospital. We were driven by a member of the staff to the hospital and upon completion of the visit the same member drove us back to our room. It was a wonderful, memorable visit to Monopoli, but it will be this hotel that we will always remember.