Baymont by Wyndham Kalamazoo West

While the staff was very friendly. My party and I got to the room to find the TV was not working and there was no internet had I known this prior to checking in I would’ve chosen another place. I also felt the manager on duty (who checked us in knew this). On a scale of 5 stars I give this place -1

Bathroom fan didn't work, after ten minutes trying to get hot water I gave up trying TV didn't work, walked down 3 floors 4 times and the only help was to say just reset the tv. That DIDN'T work!!! Person in charge made no effort to help or look at it. Eggs were like rubber gravy was so salty that it was inedible and I like salt. Overall not recommended!!!!!

uh where to start? wifi was not working; tv in our room was not working; breakfast was out of milk and yoghurt; sidedoor to building was altered so it would not lock; bugs in room and an open bag of potato chips was in the nightstand. Hallway smelled of smoke but our room at least did not smell of smoke. Staff was very friendly but seemed to have no ability to improve anything.

Great location, but the elevator was broken, toilet seat fell off, tv remote didnt work. The entire place also had obvious cut corner repairs like spray paint on wall patches.

The hotel elevator was out of service and we had to carry all of our bags up three flights of stairs. Shower was dirty, our room smelled like old vomit, the wash clothes had dark brown hair on them. Not impressed at all

Run down and falling apart. Room looked like had the landlord special, lights falling down, among other things not working.

Hot water not working, elevator not working. Basic lodging but needs much care to be recommended...

Well when I walked in it looked so rundown but I thought maybe the rooms are decent. So I checked in and went to my room it was terrible. So outdated and so small. The tub actually had burn marks in it from cigarettes plus there were box elder bugs on the window. The picture on the website wasn’t the same as what you purchased. Very misleading! It was so bad I told them I wasn’t staying so of course they made me pay for one night then when I got my bank statement they took the whole amount of what was supposed to be a 4 night stay. ******* should do better on allowing this kind of deceptive pictures on their website. I showed the staff the pictures ******* had for this Baymont facility and he even said no that’s not correct. I’ll never use it again. I’m still attempting to get my money back they took from me. The staff said they would only charge for one night and they even lied about this.

The location right off the highway was good, not a noisy location. Parking was good. Condition of the rooms and building was good. No issues with the breakfast. The reviews from other websites with low ratings are wrong. We had no problems with hotel and *******.