Guest User
March 13, 2023
We stayed as a family in March. The employees are well-intentioned and polite, we did not have any problems in this regard, but there are many cons compared to other ski hotels. There are absolutely no cold and hot drinks throughout the day, only normal tea is served at meal times. There are no herbal tea options. There is a staff like a guard per the dining room. They keep asking for the room number. Food is mediocre, variety is less. The room we stayed in was called a standard room, but it was too small and we couldn't even get into it when we opened our suitcase. Although it was not stated in the tour we took, at the entrance to the hotel they impose a condition saying "If you rent ski equipment from somewhere else, you cannot use free ski pass". The last day they say free ski pass ends at 12 noon, you have to rent ski equipment full day, but you do not have the right to full day ski pass!!! We went to a lot of ski and summer hotels, they all served lunch after checking out at 12, they didn't mind, in this hotel they said "no, you don't have the right to lunch". It's very disrespectful for them to stingily provide lunch to a customer who stayed for 4 days. Treat them nicely so that people will choose you again. Isn't it? The only positive thing is that the ski room is open to the piste. And you have the right to ski, even until noon on the last day. After such stingy and calculating treatment, I will not choose it again. I recommend other hotels to learn how to treat customers a little.. in all the ski hotels we have stayed in so far. We left our belongings in the lobby at 12 and stayed at the hotel until our plane and bus time. We were welcomed very well. They gave us lunch and tea time. Even though we checked out on the last day at Sway hotel, we used the ski pass until the evening. They did not provide lunch for people to eat from their cafes.. They charged the customer who had 4 days left for one meal.. I say it is a pity.. Make sure that the customer does not go bankrupt by having lunch on the last day, hot drinks throughout the day, and herbal teas for breakfast!!! Please work with a focus on customer satisfaction!!!
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