Città Bianca Country Resort

To start I want to make it clear that the staff were very friendly & helpful, and I am not commenting on the rooms in the main hotel as I did not see them. This review refers to the 'country' rooms and the pool. We arrived in your hotel as agreed on the evening of September 30th and were shown to the smallest hotel room I have experienced (14). It had a shared ‘patio’ and no windows…..plus the safe was locked, not that that mattered as it wasn’t attached to anything so anyone could have walked out with it. The bathroom was perfect for a slim person but being a little portly, it was a challenge. A genuinely large person would not have been able to get into the bathroom!! at all. It was tiny and not comfortable to use. The decorations were fine and the room was clean. To say that it was small was an understatement. I had to go outside to change my mind!! We immediately complained and the next day we were moved to a larger non-refurbished room (5). Whilst larger it was unmodernised and still had no windows. The room was in poor condition with cheap furniture and a separate bed in the ‘entry room’ that was not exactly clean. There is no way that this was 4* accommodation. It reminded me of the Australian soap called Prisoner Cell Block H (we immediately christened the room as such!!). It was like a cheap motel and warranted 2* at best. Like I said, I am commenting on the 'country' rooms only. Breakfast was very basic and the 'chef' seemed genuinely shocked that someone might want an omelette. The coffee was awful but the bottled fruit juices were a nice touch. The final issue was that when my wife enquired about pool towels, she was told that they would be €10.00 per towel and that if we wanted to change it when dirty we would need to pay another €10.00. Bearing in mind that the plastic beds by the pool were filthy, this would have been cost of €20.00 per day. The pool itself was okay but you had to wear a swimming cap to use it...which of course they charged for!!! I have never stayed in a hotel where you were charged for a pool towel and this should certainly not be the case in a 4* hotel. This was denied by the hotel after we walked out but my wife absolutely validated the information. In addition, the wifi was utterly useless, even in the main building. We left on Saturday Sept 2nd as we had simply had enough of staying in the 'country' rooms, which did not meet 4* standards in any way.

The garden is beautiful and well kept. Amazing olive trees probably hundreds years old. Staff friendly and professional. Good breakfast. Cleaning should improve

Having 24 hour reception was very useful. Really nice breakfast on the terrace downstairs under the shade of the building. Buffet-style with lots of choice. Room is small, but adequate and air-conditioning worked. Only quibble is the disposable plastic cups in the room.

We had a lovely 4 days in an outside economy room at the Citta Bianca. Everything we needed in the room and an excellent breakfast was included. The pool area is stunning and the staff are very friendly. You really need a car to get about ..only a 5 min drive to Ostuni. Would definitely recommend and hope to return very soon!

The staff was very kind, good breakfast. All what the web says

The resort is near by Ostuni, very convenient to get to all the surrounding places. Inside, the resort is very clean and tidy. Swimming-pool zone was excellent and the temperature of the water was pleasant. Breakfast was abundant so it could satisfy all the preferences from sweet to savoury, the only thing that was slight negative was the reduced staff number who slows the flow to choose the products since the customers cannot do it as normal because of the Covid outbreak. The quality offered is by far balanced with the price paid.

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