Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 29, 2026|Classic, Guest Room
Guest UserThe hotel was generally comfortable and clean, the front desk staff were very friendly, and the location was extremely convenient. Bugis MRT station is directly accessible from the mall to the hotel. There are plenty of restaurants nearby, making dining very easy. You can also take the MRT directly from the airport. This time, I stayed on the 13th floor, and Ann Han, a Chinese lady who has lived in Singapore for twenty years, was our housekeeper. She was incredibly warm and had excellent service attitude, always proactively asking when would be a good time to clean and if there was anything needed for the room. Hotel guests also get a 30% discount at Luce restaurant downstairs. Compared to many hotels in Marina Bay, I would definitely choose this one again.
Show more
Price per night from:KRW 376,353
Posted on Aug 16, 2026|Tower Wing Deluxe Twin Room
Anonymous User
The hotel environment is beautiful, like a resort in the city center. My children absolutely loved the outdoor pool and splash facilities. When they learned that it was one adult and two children staying, they thoughtfully pulled out the sofa bed so there were three beds in the room. Although the hotel is a bit old, the facilities are very well maintained, and I'd give the hardware a high score. The breakfast quality also met my already high expectations, with a wide variety of choices and excellent quality. There's a shuttle bus every hour to the busiest part of Orchard Road.
However, in terms of service, I'm only giving a 3. My disappointment lies with the check-in process. When we arrived by taxi, there was no greeter. At the check-in counter, there were three queues, with about three families in each. I picked one and waited for about 20 minutes to be served. At the time, I thought the efficiency here was a bit low, and there wasn't the usual welcoming smile or a glass of water like in other four or five-star hotels. While I was thinking this, a female manager walked back from a distance, looked at me with a cold expression, and asked, 'Are you not queuing? Look, everyone else is queuing.' Her unreasonable and unfounded accusation made me feel embarrassed and offended. Was this a stereotypical prejudice against Chinese faces? I explained in English, but she remained noncommittal. Instead, the staff member who was actually checking me in and understood the situation said 'sorry' to me. In short, this female manager's arrogance and discrimination marred my good impression of the hotel. I hope she sees this review.
Show more
Price per night from:KRW 442,285
Posted on Aug 26, 2026|Premium King Room
Anonymous User
The location is excellent, just a three-minute walk to the subway station. The room offers views of Marina Bay. The room size is quite generous, and it was kept very clean. The mattress and pillows were also very comfortable; I have neck issues, but I felt fine after several nights here. The shower pressure was great, and the rain shower also had good pressure. There was indeed a queue for breakfast, but it usually only took a few minutes. While breakfast wasn't exceptional, it had all the essentials. The service was excellent, and some hotel staff spoke Chinese. One day, my child had an upset stomach, and the hotel chef kindly prepared plain congee, preserved vegetables, and fermented tofu – a bit of a hidden menu item! I regret not catching the chef's name; he was a middle-aged Chinese-speaking chef who worked evenings at the Oscar restaurant. If I visit Singapore again, I'd likely choose this hotel.
Show more
Price per night from:KRW 655,110
Posted on Jul 9, 2026|Junior Suite
Guest UserThis hotel exceeded my expectations! The location is fantastic, making it easy to get anywhere. It's truly rare to find this quality and price in Singapore. It's well-suited for business travelers, but if you're looking for good value and don't specifically need a family-friendly hotel, this one is excellent. The hotel is new, and the service is great. There's no complimentary bottled water in the room, which is common in Singapore, but there's a water dispenser in the hallway – when in Rome, do as the Romans do!
Show more
Price per night from:KRW 512,024
Posted on Sep 28, 2026|Family Retreat
Anonymous UserBooked the family room over the weekend and the room was clean, spacious and lovely. Check in time was delayed from 3pm to 340pm as the room was not ready. This was compensated with a small dessert table. We decided to have a buffet dinner at planters shed but the variety was underwhelming. It was clear that the restaurant did not cater much to children as majority of the dishes were spicy. Bfast spread was much better but I noted that the used plates took absurdly long to be cleared. In view of the above, the resort seems to be understaffed. Notwithstand this, staff are pleasant and polite. Good to cater more staff for peak periods especially for this weekend as it is China golden week.
Show more
Price per night from:KRW 479,960
Posted on Sep 4, 2026|One of a Kind (Studio)
Guest UserExcellent location. Within walking distance to all attractions, but it's more convenient by bus, which runs every 2 minutes. Spotless white linens. 24/7 access. The only downside is the awful breakfasts.
Show more
Price per night from:KRW 187,174
Posted on Jul 26, 2026|Superior Twin Room
Anonymous UserExcellent location on Orchard Road, with the Apple Store right next door. Shopping, dining, and the MRT are all within easy walking distance. The hotel was clean, comfortable, and well maintained. The staff were friendly, making our stay enjoyable. Would definitely stay here again.
Show more
Price per night from:KRW 290,782
Posted on Sep 14, 2026|Deluxe Room
Tang MENG HAN
The room was clean and tidy, and the staff were incredibly thoughtful.
There's a shopping mall nearby, which is convenient for dining and shopping.
It's minutes away from the MRT, making it easy to get anywhere.
Show more
Price per night from:KRW 262,325
Posted on May 2, 2026|Marina View Room
Jossa Flores FangoniloWe celebrate our wedding anniversary and we enjoyed our time at the hotel and near the areas of Sentosa. It’s like a home away from home.
We appreciated the warm welcome, especially as my husband had just celebrated his birthday before our stay
Keep it up and definitely will choose this hotel again💛🏝️
Show more
Price per night from:KRW 238,878
Posted on Sep 4, 2026|Standard Double Room
Trina ♡THIS HOTEL IS CYLINDRICAL BECAUSE THEY'VE CUT EVERY CORNER!
I really wanted to like this hotel. The location is excellent and the pool and surrounding gardens are genuinely lovely. Unfortunately, what started out as a promising stay (from the photos) turned into one of the most unsettling hotel experiences I've ever had.
On my second night, at around 10pm, I encountered two men entering the rooftop pool on the 3rd floor. They asked me to hold the door open as I was returning to my room next door after a moonlit swim because they were laden with several carrier bags. I thought they were staff.
The following morning, around 8am, I returned for a sunrise swim and recognised the same two men. They appeared to have spent the night sleeping on the sun loungers. They were smoking and drinking - polishing off an entire bottle of whisky at around 10am. There was no staff presence and seemingly nobody had checked the pool area for approximately 12 hours.
I didn't feel safe swimming and reported what I had found to reception. Rather than feeling reassured, I was interrogated by reception staff and told there was no manager on duty. Their reaction was remarkably casual - they seemed fairly nonplussed, simply saying, ”We'll send someone up.”
What concerned me most is that the lifts are not guest-card activated, meaning anyone entering the bustling hotel lobby can gain access to all guest floors. My room was on the third floor, adjacent to the pool.
I later asked reception about the men. ”Oh yes, they're gone now.” No apparent apology, concern or urgency and still no manager available. When I left the following day, I specifically asked to speak to a manager and, once again, there was nobody on duty.
Unfortunately, lax security and two unidentified men bedding down for the night at the pool wasn't the only problem.
The thin mattress was so old and worn that the coiled springs were digging into my back, hips and elbows. The bedding was a scratchy brown blanket rather than a proper duvet. An enormous construction site next door started work at exactly 8am every day.
The pool itself has seen better days. The sun loungers were worn, tired, smelly and in need of replacement. Even the blue pool slide advertised by the hotel was bone dry and completely out of use.
There was no drinking water provided. When I asked for a bottle for the first night, I was told no. When I asked about a filtered water tap, I was told no - I could boil the kettle, drink the bathroom water or go to 7-Eleven. Their lackadaisical response was borderline laughable!
One final warning for non-smokers: cigarette smoke is a significant issue. The Level 2 corridors are thick with smoke which permeates the hotel. If you are sensitive to smoke, I recommend requesting Level 3 or above, which benefits from an open atrium allowing air to circulate. Smoking around the pool was also constant during my stay.
The Wi-Fi was patchy and there was absolutely no Wi-Fi around the pool.
The irony is that the hotel has a beautiful rooftop pool and an excellent location. I gave both 5/5 because they genuinely deserve it. But I gave the service 1/5 because the lack of security, staff presence and management response left me deeply uncomfortable as a solo traveller.
There wasn't a single corner of this hotel where I didn't feel like something had been cut back and, by the end, I couldn't help wondering whether I'd inadvertently booked myself into a budget youth hostel rather than a 3.5-star hotel, as advertised.
What makes this all such a shame is the hotel's potential. With its riverside views, excellent location, beautiful rooftop pool and gardens, this could be an exquisite venue with a complete refurbishment and, crucially, the right management team. The bones are there - it just desperately needs care, investment and proper management.
Beautiful location. Lovely pool. Enormous potential. Very uncomfortable stay.
Show more
Price per night from:KRW 91,583