Anonymous User
May 5, 2024
The service industry in the United States is average. The equipment in the hotel is not as complete as that in China, and the staff are also indifferent. I went to have breakfast, and when I was leaving, I told a staff member that I had already paid. He asked me for my credit card and said he would check it again. As a result, I received a text message for the second deduction. Later, I asked him, and he confirmed with another staff member and told me that the refund had been processed, but I didn’t receive it at all after half a month. Later, I asked the hotel again, and the hotel shirked each other, saying that they would find a specific person to follow up on this matter, and transferred from one depar**ent to another. Later, they dragged on and shirked each other and did not deal with it or reply. Feeling helpless, I asked Ctrip customer service. It was quite heartwarming. The customer service told me not to worry and would help me communicate. Because they didn’t want me to have such a bad experience, they refunded the extra money to me first.
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