Chen Sea Resort & Spa Phu Quoc Reviews

Response from Property: Thank you for your kind review! We're glad to hear that you enjoyed the warm atmosphere and found our team to be friendly. While our property may not be brand new, we take great pride in maintaining it with care to ensure a comfortable and pleasant stay for all our guests. We hope to welcome you back again soon!

Response from Property: Thank you for taking the time to share your feedback.

Response from Property: Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. However, we would like to clarify a few details so that other guests can better understand the situation.You booked a room intended for two guests, but upon arrival, there were four people in your party. According to our hotel policies and safety regulations, any additional guests must be properly registered, and if the number exceeds the room capacity, an extra room must be booked. These rules are in place to ensure the comfort and safety of all guests and are not based on anyone’s nationality.Our staff did their best to communicate with you and offer a reasonable solution. We regret that there was a misunderstanding during the conversation, but we must also maintain the basic operating standards of the hotel.We have also taken note of your comments regarding our restaurant and room quality, and we will review them seriously to continue improving our services.Finally, we warmly welcome guests from all over the world and are committed to providing fair and friendly service to everyone. Please rest assured that there was absolutely no discrimination involved, and we regret that you felt otherwise.Thank you again, and we wish you all the best in your future travels.Sincerely,Hotel Management

Response from Property: Thank you so much for your wonderful review! We're truly delighted to hear that you enjoyed your stay and appreciated our private beach, well-maintained grounds, and the variety of services we offer. Your kind words about our cleanliness, landscaping, and friendly service mean a lot to us. It’s always our goal to create a peaceful, paradise-like retreat for our guests, and we're so glad that you experienced that. We look forward to welcoming you back to our little slice of heaven!

Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our resort, the beautiful scenery, and the villa's style. We're also glad that you had a great experience with the Vietnamese massage — we will be sure to share your compliments with our spa team. It means a lot to us that you recommend it to others. We look forward to welcoming you back for another relaxing stay!

Response from Property: Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the comfort of the room and the proximity to the beach. We truly value your insights regarding the dining experience. We strive to offer quality meals and competitive pricing, and we’re sorry to hear that you felt the food was not up to expectations. Your feedback will certainly help us assess our offerings and make improvements.Regarding breakfast options, we are continuously working to diversify the menu and enhance the experience for all guests, and we will take your comments into consideration for future changes.Thank you once again for staying with us, and we hope to have the opportunity to serve you better on your next visit.

Response from Property: Thank you for your thoughtful review! We're delighted to hear that you found the villa comfortable and enjoyed the beautiful scenery. We appreciate your feedback regarding the lighting and breakfast variety, and we will take it into consideration as we work to improve the guest experience. While our location may feel a bit secluded, we're glad to know that you were able to fully relax and enjoy your time in the villa. We hope to welcome you back for another peaceful and enjoyable stay soon!