Guest User
June 4, 2024
Only marking 2 by its own impeccably high standards. Our third stay in a zafiro and second at this venue (previous being two years ago). Venue and location Fantastic, all inclusive drinks and cocktails superb, entertainment faultless (aside from potentially raunchier acts for the front rownof toddlers sat in nursery seats) but for circa 5k holiday for a a week in May their own standards are not being met. The Al a carte restaurant staff take your order and appear with the wrong meal 3 x, continually bringing incorrect drinks orders, hairs in food,chairs and tables showing signs of disrepair, towels in rooms showing their age, the booking system is not fit for purpose, never any availability/cannot book prior to arriving and have to discuss with reception staff to get a look in. Not sure what has happened but the overall quality is less for substantially more money - potentially forcing us to look elsewhere for future breaks.