jinshss12
June 4, 2024
Our 2nd visit; 2019 being our last visit. When choosing a holiday this year we struggled and then did something not done before - we went back to somewhere which we felt was stunning first time around. Was it as good ? It was better ! How to review this hotel without reams of lists is difficult. Did it have some imperfections ? - of course. But what this hotel offers above anything else is AMAZING customer care from all members of staff - reception, restaurant, bars, cleaners, gardeners...each and every one. Above everything about this hotel, the staff just made our holiday and guaranteed our return. Went for a taxi transfer instead of the coach (our last Tui experience was disastrous). a 30 minute, aircon, lovely taxi straight to the door ! (Holiday Extras) Arrive midnight so shattered, but what a welcome. Smiling faces, welcome drink, helpful information, advised of a sandwich in the fridge in our room as it was late (note : baguette, fresh and we actually ate them which is not the norm at that time night) 'golf buggy' trip with our bags to our room. We had asked if we could have the same or similar room...and it was the same room - and refurbished. Clean and spacious is an understatement. The room oozed quality and we were both quite emotional after long journey to have been treated so well. Went All Inclusive - fridge (cold for a change) with water, beers, Pepsi, 7-Up. juice, crisps and nuts replenished everyday Room (swim up) had hairdryer, ironing board and iron, loads of sockets, USB sockets by bed, daily cleaning service and towel changes, great lighting system, excellent air con, huge bathroom with walk-in shower, all shampoo / washing provisions, and everything you need. Food - Every night choices were varied and freshly cooked and rotated. Staff on the move and changing dishes all the time to keep things fresh and hot. Everything you expect from an AI hotel and more. Loved eating outside in a beautiful setting for breakfast and dinner (and lunch unless using the 'Street Food' snack bar which provided simple choices but all cooked to order...pizza, fries, burgers, fresh baguettes etc). Often had to queue slightly for the main restaurant, especially if wanting to sit outside. They do this to prevent the place being flooded and a free for all. They arrange sections so these can be served correctly. Very well organised. Just queue up, the lovely staff will ask you inside or outside, advise of any wait, give you a number then call you. Grab a drink, sit down in the plentiful areas, and chill. Staff amazing Pool / Beach - We didn't use the pool much as we had our swim-up room which we exploited to the full !! Went to the beach (literally down the path) in the afternoon on the free sunbeds / umbrellas and always managed to grab a couple of available ones. Pool was exceptional though, and a great size. Lots of good quality sun beds around pool areas and on grassed areas. Plenty of shaded areas. There is no system for reserving beds oth