Stella Hotel

I Really couldn't fault this place, the staff were lovely, the rooms were clean, there were plenty of sun loungers and sun brolleys and the location couldn't be better. It was literally just off the main road, but yet it was quiet. We stayed on the top floor and had a wonderful sea view. We'll definitely be back.

We arrived at the hotel around 2 am. Our initial thoughts when seeing the hotel and then entering the room were, clean but very basic. Air conditioning was not included and was available at 10 euros per day! To be completely honest we weren’t expecting a great deal when we booked this hotel but it was certainly a lot worse than we had hoped it would be. The online brochure pictures are not a true representation of reality. Far from it. Heavens help you if you are allocated block 6. It’s almost like it’s not part of the same hotel and the view from your room is the backs of buildings and some abandoned cars on the land. The kitchen area is poorly equipped, no TV in room (available to rent !) and the shower curtain is so short the bathroom becomes a wet room after showering. These things were not a deal breaker but needed to be mentioned. We had booked bed and breakfast. What a mistake that was. The breakfast was appalling. Not very fresh, poor and extremely limited choice and the coffee was always cold. Also the hotel staff smoking around guests is something we didn’t expect. You can get a decent breakfast at most places in the resort for about 8 euros. The staff are ignorant, unprofessional and unhelpful. It was like they just didn’t care about customer service. The pool area is clean and there are plenty of sun beds but lacks atmosphere and the music is painful to the ears. The hotel does not cater for people with any mobility issues as there are no lifts and lots of steps. Don’t expect help from the staff with regards luggage assistance. It costs 30 euros for a late checkout of 6 pm which isn’t unreasonable, but it isn’t guaranteed. There is no courtesy room if late checkout is not available, which is not acceptable as many flights from Rhodes are night flights. This leaves you hanging round the hotel all day with no way to freshen up after the 11am checkout!! The hotel is in a great location for the bars and restaurants but apart from that and the hard working room attendant there isn’t anything positive to say about this place. I would give it a 1 star at best, and I feel I am being generous at that. Jet 2 should feel ashamed about sending guests here. They should remove it from their listings ASAP to avoid disappointment to other guests. They are the only tour operator to use this shambles of a hotel. I wonder why !!!!

The location of this hotel is excellent - very close to restaurants and bars. There is also a very good bakery up the hill. The rooms were also kept very clean. I have to make you all aware when checking in the hotel take your passports off you and tell you that you will get them back the day after. This is simply not true. They are taking passport off you as a way of making you pay the Greek tourist tax and will not give you back your passport until this is paid! I thought this was very sneaky of the staff. As your passport is your most important document you need whilst abroad, withholding this off customers is dreadful customer service. As a suggestion as people to pay the tourist tax on arrival at the hotel? Also in general, customer service at reception was dreadful, we weren’t even asked on departure if we had a good stay or wished a pleasant journey home. I will not stay here again. Everywhere else in resort all had excellent customer service including restaurants, bars and pool bars. Definitely go to Pefkos but don’t stay here.

A basic but spotlessly clean hotel in a fantastic position in the centre of Pefkos. The pool bar serves an excellent range of light meals which are great value and the drinks were very reasonable for a hotel. I found all of the staff to be kind, courteous and helpful. I loved not having a television and going back to Greek simplicity. Pefkos is a lovely resort. I would definitely come back.

Stayed at the Stellar hotel for the last two weeks of the season and had a really pleasant stay. Although the accommodation was a bit basic, it was very clean and there was everything we needed for a relaxed holiday. In addition, the rooms were serviced virtually every day by the very efficient maid. The pool area was also very clean, with plenty of sun beds and parasols available throughout the day. The pool-side snack bar was also very good, providing a decent range of freshly cooked breakfasts, salads and snacks at very reasonable prices. I must recommend the Stella breakfast and greek salad, which were both excellent. The hotel is located in an ideal spot, close to loads of great bars, restaurants and supermarkets, and a short walk to several nice beaches. Finally, I feel that I have to mention the bar man Kiriakos, who provided us with great service throughout our holiday, In addition to loads of entertaining stories and local knowledge. Thank you

Just finishing up a lovely week in Pefkos and the Stella apartments. Overall can't complain about the hotel, we were met at 2am by the receptionist and barman who were more than happy to help us, kept the bar open so we could have a few drinks after a long day travelling. Location is perfect! Central to everything; bars, restaurants, beach, shops, taxi rank and bus stops. Fantastic supermarket and bakery at the top of the hill! Apartments themselves are typically Greek, very basic but clean tidy, and everything you need. Basic utensils but toaster, fridge, kettle microwave, and hob. Air con is extra but in October we managed without it, safe is extra. Beds weren't the comfiest. Pool area was lovely, great bar serving pool snacks and beers very reasonably priced, pool was lovely and clean and very warm for October. Pefkos itself is lovely, some fantastic restaurants and bars, brilliant for families with most have play areas to entertain the kids whilst they waited for food or the adults relaxed. Word of warning ⚠️ we went last week of October and lots of the bars and restaurants shut for the season towards the end of our week or just after we were leaving and as I understand it this is quite normal. I would definitely return to the resort and the hotel.

We didn't use the air con you can manage without but some nights hot opening door just before bed helped but closed to sleep too many ants, etc. will come in. Don't recommend block 6 a trek from pool & reception.

These apartments have both good and bad points - hence the 3* GOOD: Stella apartments are in a central locations, near to shops restaurants and supermarkets, plus local bus and a short walk to the beach. The apartments are kept clean, but are a bit basic for self catering - take your own sharp knife , scissors bottle opener etc. Pool and surrounding area is good and kept clean. BAD: Block 1 (where we started out) adjoins the road and main entrance. Very noisy in the early hours with motobikes etc and bin lorry before 7am. The best blocks are 4 and 5 as these have sea views and are away from the road. When we arrived, at 2am. there was just an elderly lady on reception who takes your passport and gives you a room key and points you in the direction of your allocated apartment. There are no porters to help with luggage - and no lifts!! Some guests had mobility issues and had to drag their cases up three flights of stairs with no help. After four days, we were moved to a much better apartment. WiFi is useless and we had to pay extra for roaming. There are lots of 'extras'! Aircon. is needed but is an extra 60 Euros a week for each room (two units in each apartment). The safety deposit box was an extra 35 Euros and to keep the apartment until 6pm on the day of departure is another 30 Euros. As most flights are in the evening and there is no 'courtesy room' this is necessary, but very difficult to get - although the notice said you could book the room for longer three days before departure!. Stella is the only one who can make any decisions, and she doesn't sort out rooms until the day before! There is no TV in the apartments. The sunloungers by the pool have no mattress and are very hard. Bring your own towel as these are not provided. The weather was perfect and we had a good holiday, but it would have been greatly improved if minor things had been addressed. Our first fridge was missing a door to the freezer section and the second one had no shelf at all. There was insufficient crockery and cutlery and the kettle was a small plastic one which only boiled once. To boil it again, you had to empty it, swill it out with cold water and start again! So, overall a mixed experience, but try and get in blocks 4 or 5 and definately not in Block 1.

Brilliant stay , lovely welcoming staff , such a great place, beautiful views . If you want to be central this hotel is perfect. If you want 5* luxury look elsewhere , the service is 5*, it's greek hospitality at its finest. We have stayed a few times and always enjoyed our stay.