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**”BAD: Beware of the 'Upgrade'”** Our priority when booking was the room size and budget, so we reserved a 32m² City View room. At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed. However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded. I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day. Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better. The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room. While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests. In the end, we ended up paying the €25. **Beware of the 'Upgrade.'”**

We have a wonderful experience walking up the hill and locating Avenida Hotel. The views are amazing and looking stunning up the mountain. Great location walking distance to the beach and city. Excellent services at reception and morning breakfast. Easy access to gym and swimming pool.

The surrounding environment is very quiet, the hotel is very large, it should have just been renovated. The rooms are quite spacious, the facilities are very new, the beds are big and very comfortable. Toiletries are very complete, the front desk attitude is very good and patient. There is an extra charge for parking. Overall good.

Good service, big seaside, walking to the city, convenient, recommended

This hotel under the Samsung Michelin Restaurant can be described as perfect, beautiful to speechless scenery and dishes, and the breakfast that has been provided.

Amazing stay for San Sebastián. Older Victorian style villa converted for boutique hotel use. Excellent concept and room! Cleaning staff was thorough and all staff was amazing and helpful. Didn’t spend much time on the property but no need as the city itself is amazing.

Very nice place and helpful staff. The breakfast was also very good.

The terrace of the room is great. I get up every morning and breathe deeply into the waves. 🧘

The hotel is located in the middle of the mountain in San Sebastian, far from the city center, unless it is a self-driving tour, don't live here, the traffic is inconvenient. But the hotel is quiet and beautiful, the room is comfortable, like a classical manor.

Located on a quiet street right in the heart of town, a few minutes walk to the old town and to the beach, this is a gem of a hotel, clean, modern and with an excellent restaurant attached. The staff are very helpful and attentive in multiple languages. One of the best recent hotel stays I've experienced. Thank you.