I hadn’t read any of the reviews online before arriving and so wasn’t aware the hotel was considered to have service issues. Overall, I both enjoyed the hotel, some aspects of the service and felt uncomfortable about others. The challenge for any service establishment is that if a customer has one bad interaction for every 5 good ones, we just remember the bad ones. Mine were: 1) being told in my first 30 minutes at the hotel by the lady at the spa that she hadn’t read my email request sent the day before because she has too many emails to read 2) being told off like a naughty school boy by a hostess at dinner for sitting at a table without telling her after being shown to the table by her colleague. 3) the breakfast staff - very polite and lovely - running around, stressed, not writing down orders. It took me 40 minutes after arriving to establish that they had forgotten to process my breakfast order by which point I had to leave. 4) the breakfast hostess the following day - perfectly rude, unsmiling - telling me I couldn’t sit outside because they were still cleaning it, despite the outside being where most guests want to sit and breakfast being fully open. She could have just asked me if I was ok to sit outside whilst they cleaned or if I’d be ok to wait. She then told the cleaner guys not to hurry up and relax in Spanish, assuming I don’t know the language and as if I was the problem for being there There were loads of great staff too. When the breakfast order didn’t come, a manager offered to send breakfast to my terrace when I was free later in the day. Fantastic. When I called the following day and asked for the same breakfast on my terrace, I was told by staff that breakfast is only served in the main restaurant unless I order from a separate room service menu charged extra. Knowing the hotel is capable of doing something and then being told they won’t is quite annoying. When I asked for the tray to be cleared on their much touted app, no one read the message for an hour. When I returned to my room later in the day the remains of the breakfast were all over the floor, a swarm of birds around it. The coffee grounds - after staff removed the mess - remained on the floor until I checked out. There is no need to encourage use of the app if staff are not as responsive as if calling. I shared the above feedback with the someone as I left. The manager was notified by a member of staff I’d like to have a chat but she didn’t bother to come over, which was weird but I was rushing for a taxi so didn’t push it. It’s hard to therefore remember the good bits! But there were: stunningly decorated area overlooking the sea, lovely pool area, attentive and kind staff around the pool, fun staff by the pharmacy bar, delicious skirt steak by the pool, enjoyable wellness program with professional staff even if the hardware of the spa facilities doesn’t stack up to global peers. The real issue is the hotel wasn’t at all busy. If they make mistak