We were excited to stay for 5 nights and booked a one bedroom suite, the floor plan of which was quite specific with a separate bed and lounge area. On arrival, equivalent rooms were unavailable and a series of alternatives were presented, none of which matched the expectations that had been set. The staff promised to find a solution, but ultimately presented the original room, so the booking was cancelled and we found another 5* hotel nearby. The staff were quite pleasant but their ability to problem solve and resolve the issue was unsatisfactory. It felt like a bait and switch. Do not assume that what they are selling is what you will get and certainly don’t assume the pictures or floor plans will be similar to what is presented. They admitted that there is a problem with the visuals not matching the actuals. Buyers beware. The sad part is that the decor and environment is beautiful, but service standards and accuracy is way off what you should expect at the price point.