Guest User
August 5, 2023
The hotel's sanitation service is extremely poor. On the day of arrival, the bathroom floor was covered with a layer of dirt, which I don't know if it was ****. There was a strong foot odor, and I don't know what it was. The hotel gave me a bottle of air freshener, and then there was no treatment. The next morning, I extended my stay. Before 9 o'clock in the morning, I went out and told the front desk girl that we were out. Please clean it. The girl said okay, wait until we come back at 3 o'clock in the afternoon. The room was not cleaned at all. I complained to the manager again. The manager said, we didn't know you were out, and we give priority to cleaning the check-out customers. You are not given priority. The funny thing is that my first sentence was that we told you early in the morning that we asked for cleaning. Why did you explain to me that you didn't know? The logic was confusing. In the end, the manager simply and rudely said that the room fee would be refunded to you today, and you can go. Haha, is it just a matter of saying something, you should get out quickly? Hmm? I used to work in the service industry. Do you handle complaints like you? It's ridiculous.
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