Staying for a week at Grand Hotel Presidente. Unfortunately the hotel doesn't tell you that there's a chance you won't be able to get on the shuttle bus that picks up from town. It only runs every hour with a 3 hour gap between 1 and 4pm. Arrived today for the 3.50pm pick up but it was completely full even with people standing filling the whole coach. Had to stand in the rain to wait up to an hour for the next bus. Went to find a taxi at the station but there was a long queue and no taxis waiting. Went back to wait for the hotel bus. The location you have to wait is a very busy road with a very narrow pavement where crowds of people have to wait for buses to collect them. The hotel gives no warning that you may not be able to get on the bus (for example with suggestions to make sure you start queuing very early) or what you could do if you can't get on the bus. It's around a 35-40 min round trip to/from the hotel in the often heavy traffic so even if they send the bus back straight away you're still waiting in a horrible noisy street. It's really not a 4 star experience. The hotel should anticipate that certain buses will be oversubscribed and to prepare for this, as going into town is key if you want to do anything other than stay at the hotel. Sorrento itself is chaotic, busy with traffic, hundreds of polluting mopeds, and crowds of people, I was quite dissapointed and really think it's overrated. There are nicer places to go. The hotel would be fine if you want to stay in the hotel all week and not visit Sorrento. If getting into Sorrento is an important part of the holiday I'd recommend a hotel nearer the town.