Hotels near Winners Chapel International Southampton WMA-WCI in Southampton

The hotel was located near the coach station which was very convenient for us as we had to go there early in the morning. The front desk staff was helpful, professional, courteous, and welcoming. We received a smooth service until checkout. Highly commend them. The room and the bathroom were clean and the sheets and towels were also clean and fresh. Will be sure to book with them in the future.

Booked a room and called to request an extra bed. All agreed. At arrival, staff insist no extra bed and couldn't care less as I was told ”well there's nothing we can do”. Appalling service for such a big hotel.

This was my first time venturing out into the world after the pandemic and a coeliac diagnosis two years ago. The hotel was quite busy on the Friday when I checked in and only one lift was working, but that really was a small niggle. The lift was repaired by the time I returned to the hotel in the early evening. The restaurant was great when it came to catering to my gluten allergy. There were a few options, and the guy at the front of house went the extra mile to check if the fish was fried in the same oil as non-GF food. Unfortunately, that was the case, and I'd suggest that either provision is made for a separate fryer, or the GF designation is taken off that item on the menu. But there were other things I could have, so it wasn't really a problem. Breakfast was excellent. The lovely young lady at the front of house took my order and explained that the chef would prepare it in a GF-section of the kitchen, so I'd have a 15 minute wait. It really wasn't a problem and it was well worth the wait. Beautifully prepared, generous portion. Friendly service. The room was fine. I loved pulling back the curtains in the morning and seeing the massive cruise ships in port. Only quibble was the pillows, but I'm picky. Otherwise the room was nice and clean, and I appreciated the a/c. I would definitely stay here again.

Excellent facility and location but it would have been very nice to have telephone in the rooms to be able to make requests. The bathroom/shower room (for the club room as in my case) needs to have shower curtains or door to prevent the water coming out when taking your shower. Apart from that, excellent facilities and AMAZING Breakfast and dinner.

I returned to the Leonardo Royal Southampton a year after my last stay to visit the nearby boat show. Check in time is quite late at 16:00 but I checked in online and received an email at 15:15 to say my room was ready. Lovely executive room with a balcony overlooking Southampton. Nice touches like a handwritten welcome note with chocolates on the bed and a Nespresso machine in addition to the kettle and tea/coffee facilities. Very comfortable bed and a very quiet room despite the hotel being full. Prompt, attentive service from the bar and they went above and beyond by fetching Worcestershire sauce to add to my guests tomato juice! I was delighted to see that the bar area has been decorated and the hotel generally was looking more loved with signs of investment. The pool and spa area has also been decorated and was generally looking smarter. It is great that the pool is open from 06:30 to allow a swim before breakfast. The breakfast buffet in Leo's was excellent with a good range of food available. Plenty of freshly cooked hot items available for the full English with smiling, friendly staff toping items up as required. Congratulations to the management for all your efforts in these difficult times for the hospitality industry, these are certainly paying off. I hope that those who have had a less positive experience than me will give you another try. I will certainly be back.

Had to wait a long time to check in and the receptionist was quite dismissive. Rooms ok but nothing exciting, the bath had black marks round the sides.

My 2nd Stay for another Theatre trip this year, booking and parking is easy and it's very convenient for the Theatre and shops, arrival was not very good, a new guy was alone on the front desk and it took at least ten mins to check in (only 1 person in front of me), it was so slow someone standing at the bar walked out, once I finally did get my key card it didn't work, so I and another female guest had to return to reception for cards that did work, the hallway carpet is looking very worn and dated, the aircon not that efficient and the tv unlevel (room 233), the twin beds were smaller than expected and towels were very scarce, for the price I wasn't impressed, but the room fulfilled it's role for the night, the downstairs area is immaculate and breakfast choice very, very good, I went to breakie at just after 8am on the Saturday (24th Sept 22), the orange juice ran out and I told a very nice and helpful female waitress about the problem, and she instantly resolved the problem, people watching as you do, I did notice that this waitress worked her socks off, I would also like to praise a very attractive blonde female hotel guest wearing a Arvia tracksuit, this young lady with a pony tail was extremely courteous to A LOT of people within the restaurant, she constantly and consistently gave way to people as they and she walked about getting their breakfast, she constantly smiled and was the apitamy of courtesy and politeness, i think i saw Georgia on her top, the boat show was on and with the Arvia Launching this year, would imagine she was there (with other colleagues) as PR for the new ship ?. The ibis and near by Novotel do see a lot of cruise people and guests stay and she was a great advert for the Arvia as was the young waitress for Ibis. To Recap; Starting to look dated upstairs, slow booking in process, slightly ”inflated” price, exceptional breakfast and courtesy by staff and other guests, I would stay again and would recommend the Ibis, Southampton for a theatre or shopping break etc.

My wife booked this via *********** for an overnight stay before we left for our cruise. On arrival we were greeted by a foreign lady who didn’t speak much English. We explained who we were and she went and got us a key but then said we had to pay an extra £20 for our young son. We asked why and she could not explain so asked us to call the owner as it was her instructions. We spoke with the lady who owned the place who was quite arrogant and again her English was not that good. She advised that she was boarding a flight in 15mins and we needed to pay £40 cash or leave. We explained it was only £20 so why was it now £40 she said as there was x3 people we had only booked for one person. We explained that we had accidentally booked the family room for one person but this was corrected and we had a confirmation email from ***********. She said they never updated her so we would have to contact them or pay up. We said we would call them as I was on the phone to *********** the lady who gave us the key came to the room and told us she was instructed to take the key back. Literally a few minutes after getting off the phone to the owner. We were then told to speak with the owner again who re-iterated we paid or left. We asked about the £100 we paid via *********** and she refused to refund this saying we had to contact them. We advised we would call the police as this appeared to be a scam. But she just said leave or pay. I then got onto *********** who confirmed the booking was made initially for three people but then amended and they would call the owner but she refused to answer. In the end we had a young child and we’re unlikely to find something else so we paid and stayed the night. The room was basic and clean and the beds were comfortable but there was loud music and a dog barking all night. On looking out the window there was gangs of people hanging around making us nervous as we had all our cases in the car parked outside. I would not recommend this place and it was such a downer to the start of our holiday. I have contacted Booking .com and have also noted similar practices with the owner doing this to other people. Book at your own peril!

We spent the night before boarding the cruise from Southampton and it was a good choice. Located on the highway, near a restaurant service area, parking right at the door. Comfortable room for 2 adults and 2 children. Good value for money.

In summer, there is a problem with air conditioning and refrigeration. It is very hot at night. Other facilities are very good. The room is very big and the bed is very big. The service is very good