Spa hotels in Tokyo

I come to Tokyo several times a year, staying a fortnight or more each time. This time I spent seven nights at The Capitol Hotel Tokyu. The room faced Hie Shrine. Through the floor-to-ceiling windows I could see the shrine's copper roof and half of Tokyo's skyline. The décor was modern without excess; the layout flowed easily, Bose speakers hidden in the walls, another set in the bathroom ceiling, connected by a 3.5mm jack. The curtains were motorized, though you hardly needed to close them. The turndown service. I would leave in the evening and return late to find the room changed: only the hallway light and bedside lamp left on, a bottle of water and a glass on the nightstand, two chocolates beside them. The evening tea and teacup, previously stored in the cabinet, had been moved next to the coffee machine. These changes were so slight you had to think back carefully to confirm they had happened at all. The temperature and humidity had been adjusted. As if the room itself remembered your habits. Room service fell short of the ryokan in Hakone or Lake Toya, but well above the ordinary hotel. Each day I made two or three cups of complimentary coffee, played music, read, wrote. In seven days I finished three books. The research ahead began to take shape. There were drawbacks. No washing machine, but a decent laundromat ten minutes' walk away—a chance to wander the streets of Akasaka. The room provided HDMI and ethernet ports but no cables; for those who came to rest, perhaps a mercy. The minibar fridge was mostly occupied by drinks for purchase, same as the Imperial, though there was still room for my sparkling water. The day I left it was half past five and fully dark. I could barely make out the faces of the bellhop and the taxi driver. Together they loaded my luggage into the boot. I wished the bellhop a happy new year in Japanese and told her I liked her hat. She smiled and returned the greeting. As the taxi pulled out of the underground drive, I thought of the inns Kawabata once wrote about: what had to be sought in the mountains of snow country can now be reached by elevator from the B2 exit of a metro station. I have watched the Shinagawa Prince Hotel loosen quietly over time, slip a little. That kind of decline is rarely one great error. It begins the day someone forgets to leave a glass of water, neglects to move a packet of tea, omits a newspaper. As for The Capitol Hotel Tokyu: in Japanese, what I experienced over these seven days is called ちょうどいい.

After the final exams, I took my kids for a few days of vacation. The first part of our trip involved two exhausting days at two Disney parks, so arriving at this hotel felt like salvation. Communication was seamless, even though my English isn't great, the staff were incredibly patient and attentive. Since we wanted to sleep in, we opted for in-room service after waking up. Ordering was super easy, and all the hot food was delivered in insulated containers. My kids absolutely loved it, so much so that they kept asking to order room service after our shopping sprees later on! 😂 _The delivery staff were very professional; they even took off their shoes before entering the room. The room's decor and furnishings were all solid wood, with no strange odors, which made us feel very safe. Check-out was smooth as well, with a Mandarin-speaking staff member proactively assisting us. The location is excellent; it's easy to hail a cab right downstairs. I'll definitely bring my family back here again.

Janu, rather than feeling like a younger, secondary brand of Aman, feels more like a modern European luxury private residence tucked away in Azabudai. There isn't a grand, ceremonial hotel entrance in the traditional sense. The entrance is either through a garage or directly connected to the shopping mall, creating a hidden sense of tranquility. The entire hotel, from the public areas and wellness center to the rooms, exhibits a very consistent design. Even the basic room types don't feel like 'downgraded' versions; the details and finish are impeccable. The amenities are also very refined and thoughtfully designed, not just a simple collection of expensive brands. The flow design is also excellent. Guests, restaurant and lounge visitors having afternoon tea, and service staff are largely kept separate. I had seen complaints on Google Maps reviews about noisy groups having 'girls' gatherings, but during my stay, the guest areas had significantly improved in this regard. The presence of the service staff is also very subtle. You rarely see them bustling through the hallways, yet the staff-to-guest ratio is incredibly generous. The internal pathways must be very well-designed, allowing them to reach all areas of the hotel quickly, ensuring consistently high service efficiency. The Mini Bar was replenished promptly, and the ice bucket was replaced during both cleaning and turn-down service. When I arrived early, the hotel calmly arranged my room in advance, without that rigid 'no room before 3 PM' feeling. The one-touch concierge in the room was also very effective, pretty much granting every request with quick response times. The overall service isn't overtly warm or effusive, but it's very reliable and never intrusive. Breakfast offered a wide selection, and there was absolutely no waiting. During my stay, I was always seated at a table directly facing Tokyo Tower, which was a fantastic experience. And most importantly, Janu Tokyo currently offers incredible value for money. For a similar price, I believe it easily surpasses the two Four Seasons hotels in Tokyo. Considering the hardware, design, service, and actual stay experience, it can absolutely contend with Bulgari for the second-best luxury hotel spot in Tokyo.

Staying at this luxury hotel, nestled within a historic building at Tokyo Station, was an absolute delight. Both the facilities and services were outstanding. The shower and faucet in the room felt incredibly luxurious – a truly 'premium' experience. The hotel's long guest room corridors, with their wall sconces, created a wonderfully warm and inviting sense of depth. A major highlight was the hotel's breakfast and its setting. Served on the 4th floor, the breakfast offered a rich and diverse selection. The peaked, herringbone-patterned ceiling, with one side a wooden roof and the other a light-transmitting glass roof equipped with awnings, filled the space with bright, natural light, making for a truly comfortable start to the day.

The hotel is located directly opposite the international arrivals exit, on the same floor. Head towards Haneda Garden, and you'll see the signs once you're further inside. It's in the same building as the slightly cheaper option, just turn right once you're inside. It's much less crowded here, and it's not self-service; staff will take your luggage to your room. Most rooms are 'King' type and face the river, offering a nice view, though you can't see planes taking off or landing. The rooms are about 20 square meters, with a 2-meter-wide king bed, suitable for one person. Two people with large suitcases might find it a bit cramped. All drinks in the minibar, including alcoholic ones, are complimentary. The toilet isn't separated from the rest of the bathroom, and there's a bathtub. The showerhead isn't great; the overhead one sprays water everywhere, and the handheld one leaks, but hot water is instant. There's a main road outside the window, but the double-glazed windows do a good job of soundproofing, so it's not noisy. However, I woke up early at 6 AM because of light leaking through the curtains – it seems Japanese curtains generally aren't designed for full blackout, which is a common issue. Breakfast includes one main dish with a small buffet. I recommend the Japanese option; the Western sausages and bacon are extremely salty and inedible. Breakfast is optional, and there are many other restaurants available, like ramen shops, offering plenty of choices. Downstairs, you'll find Lawson, Matsumoto Kiyoshi, and Heijoen, making shopping and dining very convenient. In my opinion, the benchmark for Japanese airport hotels is the Portom International at New Chitose Airport, and this hotel's quality and taste fall far short of that. Overall, though, it's a good choice if you arrive late or have an early flight, and hotels in Tokyo aren't cheap anyway.

It’s our second time visiting the hotel, we felt like the service and experience has not been as good as our first visit.  A few things to note: neighborhood has a lot of drunk people at night and it wasn’t quite clean  Room is spacious but the housekeeping failed to give a personal touch. For 5 stars hotel, housekeeper usually will note the preference of guest and try to make guest feels like it’s a home away from home, Bellustar makes you feel like it is a hotel. Every day it is back to factory setting. Taxi or uber are NOT allowed to drop off at lobby where there is covered. We need to be dropped off on side road and walk… don’t quite understand why. We asked and hotel said it’s policy?! It’s an overall great hotel but considering the pricing point and experience we had, there are many other choices in Tokyo we can go for.

My overall experience with this stay was quite complex, feeling more like a test of service management capabilities. On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression. However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met. In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms. Overall Rating: The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.

The room was quite small, basically just a place to sleep. You could open your suitcase, but it made the space feel a bit cramped. The room's amenities weren't very new. The only thing I found really practical was the spacious vanity, which was great for putting things down. However, I wouldn't say it was easy to do makeup, as the whole bathroom was quite basic, lacking a proper vanity light or mirror. Although this hotel came up as one of the top three (I think it was the first) when I searched for Shinjuku area accommodations, the closest subway station is actually Nishi-Shinjuku. It takes about a fifteen-minute walk to get to Shinjuku JR Station. There aren't many convenience stores nearby, as the hotel is located above the metropolitan government building. There were even some homeless people in the vicinity (?). The hotel staff automatically provide service in English, which made communication much smoother than in many other Japanese hotels. The guests were also predominantly Westerners. The most impressive part of the entire hotel was probably the grand lobby. Overall, the service was fine, but next time, I'd probably use a similar budget to stay at a different five-star hotel.

Overall, I'd give it 4 stars, mainly for the location and the night view, though the hotel's facilities are a bit dated. 🚃 Transportation (very convenient) Take the Yurikamome Line to Daiba Station, and it's a 3-5 minute walk to the hotel. You even get sea views along the way. Downstairs, there's an Airport Limousine bus that goes directly to Haneda and Narita airports, which is super convenient when you're traveling with luggage. 📍 Location & Surroundings This deserves high praise – it's right in the heart of Odaiba. You can walk to Fuji TV, Joypolis (Sega Amusements), and the Gundam statue at DiverCity. Aqua City is right downstairs, so dining and shopping are a breeze. It’s perfect for families with kids or young travelers. 🌉 Night View (highly recommended) I booked a room on the Rainbow Bridge side, and the night view of Rainbow Bridge and Tokyo Bay was truly amazing. Just sitting by the window and zoning out made it worth every penny. 🍳 Breakfast (average) The buffet offers a mix of Japanese and Western options, but nothing particularly memorable. The taste was just okay, and I felt it wasn't great value for money. 🏨 Facilities & Room (gripes) The decor is a bit old-fashioned. My biggest complaint is the hairdryer in the room – it's so old and weak; drying long hair was a real struggle. I hope the hotel replaces it soon. Other facilities were acceptable.

Good price for a capsule within walking distance of a JR station that reaches ikebukuro and Shinjuku pretty fast. Even has an onsen and sauna! Has a chill area to read manga and buy beer also. Staff also friendly and speaks English which is good to not get lost Only downside is the baggage area is quite messy and feels a bit dirty