4-Star Hotels in Bangkok

Facilities and Environment: The refrigerator was a plus, but the floor-to-ceiling window offered no ventilation at all, and the air conditioning was very weak, making the whole room stuffy. Outside the window, there was a river full of garbage. Service: The security guard in the hotel lobby proactively helped with luggage and always welcomed us with a smile when we returned to the hotel. Plus, the hotel offers a shuttle service to the city center on weekends. Location: It's about 1-5km from everything, but Bangkok traffic is really bad, so the location is just mediocre. Downstairs there's a rather small 7-Eleven. Near the hotel is P3's fresh market, which felt dirty and smelly. Hygiene: The tiled floor already gave a very unclean impression. I was too tired from an early morning flight, so I just went straight to sleep. When I woke up, I found a stain left by the previous guest on the bedding (sheets that couldn't be washed clean). After the hotel addressed it, they wrote an apology letter and gave three small snacks. Overall, I don't have a very good impression of this hotel.

The high-floor room was pretty good, with nice views. However, it's a bit far from the subway station, about 400-500 meters. The doorman was very enthusiastic and professional; he could help call a tuk-tuk, taxi, or even arrange a private car right outside. If you don't eat at the ground floor restaurant, other eateries are a bit of a trek. Some of the receptionists weren't very proficient and lacked flexibility. We booked two rooms but were assigned to different floors. It took a long time to sort out, and only the manager could resolve it.

The hotel environment and breakfast were good. I initially thought everything would be great and planned to leave a positive review. But, but, but... Here comes the most outrageous part. When checking out, the front desk staff mistook 500 Thai Baht for 50 when giving me change. Can you believe it? A four-star international chain hotel, and she can't differentiate between 50 and 500 of her own country's currency. I immediately called Ctrip to complain. Their customer service was excellent; they promptly registered my complaint and said they would compensate me if the hotel didn't acknowledge the mistake. That's commendable. However, this front desk employee's behavior made me feel truly cheated and discriminated against. I'd advise everyone to think twice about this hotel. If you're getting a refund, make sure to count the money in front of them. And that front desk staff member showed no remorse whatsoever, just giggling with another person. Seriously, I'm done. One-star, one-star, one-star.

I would like to express my appreciation for the outstanding service I received during my stay at your hotel. From the moment I arrived, every staff member greeted me with warmth, professionalism, and care. The check-in process was smooth and efficient, and my room was spotless, comfortable, and well prepared. Whenever I needed assistance, the team responded promptly and courteously, always going the extra mile to make my stay enjoyable. Your attention to detail and dedication to guest satisfaction made me feel at home. Thank you for a memorable experience. I recommend your hotel and look forward to returning soon.

The hotel is located between Phromphong and Asoke BTS station but it’s closer to Phromphong and next to Emsphere. The breakfast is ok.

The night before check-in, I carefully read the negative reviews on Ctrip, which made me lose confidence in this hotel. I contacted Ctrip customer service in the middle of the night to try and cancel, but since it was past the cancellation time, we ended up staying there anyway… We had four adults and two children, so we booked a connecting quad room and a twin room. 1. **Hygiene:** The rooms were very clean. It felt comfortable to walk barefoot on the floor, and the bathroom was also very clean with a good wet/dry separation. 2. **Breakfast:** We had the power breakfast every day, and it was delicious and well-balanced. 3. **Service:** I didn't feel any discrimination; both the male and female customer service staff were very polite. 4. **Shuttle:** The hotel's regular schedule is a shuttle every half hour to the alley entrance, but during our two-day stay, we were able to leave whenever we wanted. 5. **Room Type:** For two adults and two children in Bangkok, there aren't many family room options. Many family rooms put all four people in one room, which can be disruptive when adults and children have different schedules. If you book two separate standard rooms, there's no way to look out for each other. So, connecting rooms are our favorite room type when choosing a hotel. 6. **Location:** This is indeed a drawback. Although the Sukhumvit area is great, the hotel is located deep inside an alley, which takes away the fun of being able to just step out and explore anytime… 7. **Pool and Gym:** The pool isn't big, but we were just transiting through Bangkok to Phuket, so we weren't planning on swimming at a city hotel anyway. The gym is also really small; it gets very crowded with just three or four people. However, they thoughtfully provide small towels for wiping sweat in the gym.

The hotel is located in the Sukhumvit area. The staff were very friendly and provided excellent service. During my first stay, the room was nice and well equipped with everything I needed, including large bottles of shampoo and body wash, a hair dryer, a kettle, tea and coffee, a wardrobe, and a small working area. However, my experience during my second stay was not quite as good. There was a small hole in the door, which made me feel a little uncomfortable, although it was not possible to see through it from outside. The sink was also clogged. The staff were very helpful and immediately sent someone to fix it. When it could not be repaired, they kindly upgraded me to a family room. Despite the issues with the room, I was very impressed with how the staff handled the situation and took care of me. The location is also convenient, with a 7-Eleven and several restaurants nearby. I would stay here again if I needed to attend a meeting in this area. The only downside is that the surrounding area can feel a little unsafe or uncomfortable when walking alone at night.

Great location, though the building is a bit old. The staff were super friendly, and the air conditioning worked perfectly. However, the hairdryer was terrible. The downside of a good location is being right on the street, and the motorcycle noise was just too loud.

The hotel is very convenient for long hours transit or a short stay. It has free airport shuttle and if you need it at a specific time they would also reserve the car for you. The market at the corner to the street near the hotel is nice for a stroll and try some street food!

The hotel is in a good location, close to both the BTS and metro stations, as well as Lumpini Park, the night market, and Silom Street with its bars. I chose the hotel because of the rooftop bar and pool , but unfortunately, during my stay, were closed and will remain they were closed, but no one notified me about this in advance, and the hotel card also does not indicate that these places are temporarily closed (this is not a couple of days, the pool and bar are closed from July 20 to September 9), but unfortunately, which was very disappointing. There's construction going on next to the hotel, which makes it noisy, but overall, the hotel meets the price/quality criteria.