5-Star Hotels in Bangkok

The room was okay, but the amenities felt a bit old. The lobby, however, was absolutely beautiful, and the breakfast was incredibly rich and delicious. The location is very convenient, with lots of shopping malls nearby. My only dissatisfaction was that I left a tip for the housekeeping staff to fold towel animals, but when I returned, the tip was gone, and no towel animals were folded for us. I was extremely, extremely disappointed! For those planning to visit the Erawan Shrine, I highly recommend staying here. Though, there are some newly built hotels nearby that offer better prices. Still, I'd suggest coming here for afternoon tea; the lobby on the first floor is just too stunning, and I took so many photos. It would be even better if the room amenities could be upgraded, for example, changing the hairdryer to a Dyson and the toilet to a washlet, which would greatly enhance the experience.

This hotel is right in the city center, just below Central World, and very close to the Erawan Shrine. There's also a Big C supermarket across the street. The air conditioning in the room was a bit noisy. When you check in, you can go to the rooftop for a drink, and the view from the rooftop is absolutely stunning. There's even an elevator directly from the hotel that takes you to the seventh floor of the mall, which is incredibly convenient.

This was my first time staying at the Somerset Hotel in Phra Ram 9. It's just a 5-minute walk to Central Rama 9, which wasn't far even with a stroller and a baby. The Phra Ram 9 MRT station is only about 2 minutes further. The hotel offers a shuttle service to these two stops every hour on the hour, but honestly, the distance is so short that walking is more convenient for scheduling. Since we were traveling with a baby under two, we pushed the bed against the wall. The floor under the bed was surprisingly clean and dust-free. The hotel's pool has a 50cm shallow end, which is perfect for little ones. It's great for swimming at any time except between 3:00 PM and 5:00 PM when it gets quite sunny. The hotel breakfast was decent, nothing spectacular, but it did have suitable options for our baby, which was very convenient.

This was my first time at this hotel. It felt a bit old, but everywhere you looked, it exuded the local culture of Thai nobility. The entire hotel design was gilded, and the bellboys were dressed in traditional Thai attire. **Facilities:** I chose a Premier King Room specifically because it had a bathtub. For under 1000 baht, a room with a bathtub is an absolute steal! You'd be hard-pressed to find a king room with a bathtub for under 1000 at a Marriott or IHG property. Perhaps because it was after the May Day holiday, there weren't many people, so I had the pool all to myself. The swimming lane is about 50 meters long, and even though it's not a rooftop pool, the environment is fantastic, with a slight Babylonian feel. If I remember correctly, it's on the 7th floor, but you can call the front desk to confirm. It's open from 7:00 AM to 7:00 PM. There was no strong chlorine smell, and someone was always monitoring the area, even greeting you proactively. **Service:** Upon arrival, I was immediately offered a refreshing iced drink – sweet and sour, very thirst-quenching. Ctrip mentioned a late check-out service, and the front desk did confirm my departure time, but they emphasized that it was only possible if there weren't many guests, which felt a bit off-putting. There's also a Burger King downstairs, making food delivery very convenient as they'll bring it to the lobby. The VoCo Hotel is right next door, and I'd consider staying there another time.

This hotel was the last stop on our trip to Thailand. Compared to The Nai Harn, it felt grander and more business-oriented, which was evident from the breakfast spread – definitely geared more towards business travelers. We stayed on the executive floor, though it wasn't an executive room itself... which I found a bit odd. The hotel's decor has a retro, old-fashioned vibe, making it feel less like a holiday retreat for me personally. However, these weren't major issues. The staff's service attitude was consistently excellent. The main pool was quite busy, possibly because two youth football teams were staying there, so there were lots of people playing and having fun. It was still a good experience overall.

The room is beautiful. The exterior might look like an old hotel, but the bedroom itself is new, clean, and beautifully decorated in a modern style – even better than the pictures on the app where I booked it. The breakfast offers a wide variety, including Thai, Japanese, and Indian options. The swimming pool is lovely, and the hotel's view is absolutely superb. What I didn't like was the combined shampoo and soap, and it would be much better if check-out time could be extended to noon.

The room is very spacious, and the environment is pleasant. The staff's service attitude is excellent. The surrounding area is incredibly convenient, with massage parlors, various snacks, and street food everywhere. The rooftop pool also offers a pretty nice view.

I originally booked another hotel around the Asok area, but with the price and size for 4 nights complete with the proximity to BTS and the good reviews, I went for it. There's much to appreciate about the hotel, but there are also a few things that may chase away more discerning travellers. The pros - it really is a 5 minute walk from Asoke and Terminal 21, and everything else in that region. The staff is very kind and friendly, and were helpful without being intrusive (including lending me an umbrella when it poured one night). The bed was comfortable enough, power was good and wifi was generally decent. The room size was great, and despite overlooking the road it wasn't too noisy. However the room does come with some issues - the aircon only seems to blow from one side of the room and thus it took rather long for the room to cool down. There was no shower except for the rain shower and the overly huge jacuzzi tub. The room was also very dark and the light switches were not central, so I had to run about at night before sleep. Also I couldn't get the tv to work. Still, it wasn't bad, just maybe not up to a 5 star expectation. Wouldn't mind staying here again for another solo trip though.

Addressed to Jon Warmington, the General Manager I recently stayed at Grand Mercure Bangkok Atrium room 842 from 27 May to 1 June and would like to share some feedback regarding my experience. First and foremost, I would like to emphasize that I genuinely enjoyed my stay. The hotel, facilities, and the majority of the team members provided excellent service, and overall I had a pleasant experience. In fact, I am not the type of guest who frequently raises complaints. During my travels, I spend very little time in my hotel room. Most of my day is spent outside the property, and my interaction with the hotel is generally limited to breakfast and sleeping. As such, it takes a significant issue for me to feel compelled to formally raise a concern. The first issue relates to breakfast. During my stay, I invited a Muslim friend to join me for breakfast. He entered the restaurant with me but did not consume any food because he was unable to find suitable options that met his dietary requirements. While I acknowledge that I did not raise this directly with the restaurant team at the time, I was surprised when Reception later informed me that they had verified that my friend had taken breakfast. From my perspective, entering the restaurant should not automatically be considered as consuming breakfast when no food was actually taken. Nevertheless, I have decided to let this matter rest and move on. The second issue is far more serious and is the primary reason for this email. On my final night at the hotel, I was expecting a visitor. However, Reception did not contact me to verify whether I was expecting anyone before allowing my visitor access to the guest floors. Instead, my visitor was simply directed to my room and arrived at my door unannounced. Having worked within the Accor group for approximately 15 years as a Duty Manager in Singapore, I am very familiar with hotel operational procedures, guest privacy standards, and security protocols. It has always been my understanding that when a visitor arrives for an in-house guest, Reception should first contact the guest to obtain authorization before granting access to the room floors. While my visitor was indeed expected on this occasion, Reception had no way of knowing that without contacting me first. Had the visitor not been known to me, this could have resulted in a serious security and privacy issue. In my professional opinion, allowing a visitor direct access to a guest room without prior verification is unacceptable and falls short of the standards expected from an Accor property. What further disappointed me was the handling of the matter after I raised my concern. I wish to be clear that I am not seeking compensation of any kind. My concern is not financial. Rather, I expect an appropriate resolution and acknowledgement of the seriousness of the issue. Simply being told ”sorry” was not sufficient given the nature of the security lapse. The alternatives presented to me by the Night Manager were also, in my view, unreasonable. One option was for me to move to another room on my final night. Considering that I was due to check out the following morning, I found this solution impractical and disruptive. Being asked to pack my belongings and relocate because of an issue that was not caused by me did not seem to be an appropriate resolution. I was also informed that a Reception Manager would speak with me. However, I was unable to wait indefinitely for the manager's arrival. As a guest who was raising a legitimate concern, I do not believe I should have been expected to delay my evening plans or remain available for an uncertain period of time. Furthermore, I was scheduled to leave the hotel at 7:00 AM the next morning in order to arrive at the airport early for my flight. For these reasons, I felt that the issue was not properly addressed during my stay, which is why I am bringing it directly to your attention. I am raising this matter not only as a guest but also

As a solo female traveller, I booked this 5-star hotel hoping to recharge and relax before continuing my travels. I was surprised to arrive from my red eye flight to find there was a nightclub directly connected to the lobby, which was not clearly stated in the description. The noise was intense, it made checking in difficult and I didn’t sleep until around 6am on the first night. Unfortunately no other rooms were available to move to. Reception were kind and helpful in moving me the following night, which I appreciated. However, I was told that room would likely also have road noise. The room itself did not feel 5-star. The linen was ripped, the bathtub shower setup flooded the bathroom floor (which occurred in both rooms), and overall the maintenance felt lacking. However the bed and pillows were soft and comfortable. As someone travelling alone, feeling comfortable and well-rested really matters. Unfortunately, this did not reflect the standard I expect from a Marriott property.