5-Star Hotels in Osaka

Stepping into this hotel felt like going back in time to The Great Gatsby. It's probably the most luxurious hotel I've stayed at in Osaka. They really made good use of the public spaces, and the Peacock Alley is simply stunning – I could admire it all day. The front desk staff spoke fluent English, which made communication quite easy. Contrary to what I read online, the standard room was perfectly fine. I was given a high floor, and the room was spacious, well-divided, with plenty of space for luggage. The twin room had two queen-sized beds (1.5 meters each), making it very family-friendly. The downsides were the low water pressure in the bathroom and the water not getting hot enough. They provided Aesop amenities, and the ginger scent was lovely. The breakfast was a bit disappointing. It was semi-buffet style with limited variety, and the main courses were quite uninspired, not really matching the room rate. I do recommend the French toast among the main dishes, it was excellent. The biggest issue was the long queues, which really detracted from the experience. The hotel's location is quite good. Directly downstairs is Green Place with a wide variety of dining options, and Ushigoro is on the third floor. You can walk to department stores like Hanshin, but taking a taxi is more convenient for Hankyu.

Exceeded my expectations! The room was incredibly spacious, equipped with a washer/dryer, microwave, fridge, kitchenware, dining table, and even a desk. It's perfect for families traveling with kids, catering to everyone's needs. Daily cleaning was impeccable; the window glass was wiped clean every day, free of fingerprints or water marks, offering beautiful views outside. The bedding was comfortable, the AC didn't blow directly on my face, the shower water was great, and it was perfectly soundproof with no noise, so I slept very well. The location is convenient, surrounded by various malls, bus stops, and convenience stores. The hotel's swimming pool is also kid-friendly. I'd definitely choose InterContinental and this room type again on my next visit!

1. The location is fantastic, directly connected to Osaka Station, making it incredibly convenient to get around. 2. The hotel's design is superb; the lobby is on an upper floor, with direct access to a shopping mall. You enter through a stylish door and take a dedicated elevator up. 3. All facilities are new and high-quality, with complimentary snacks and free drinks on the first day. 4. The room view is also amazing, offering panoramic views of Osaka City. 5. Breakfast is excellent, featuring freshly made seafood sushi and steak, all delicious, and the view is great too. 6. The staff are very professional, speak good English, and are extremely helpful. 7. I plan to stay here again for my next holiday soon.

This hotel offers a truly great experience, it's my favorite in the city center, and the value for money is exceptional. The rooms are a spacious 25 square meters – a huge improvement from previous stays where I've paid more for tiny rooms where I couldn't even open my suitcase! No such worries here. The room was brand new and spotless, with daily housekeeping and water refills. Just a short walk away, there's a 7-Eleven, and on the way back, you'll find plenty of restaurants like Yoshinoya, Torikizoku, and Sukiya. Plus, there's a free hot spring bath on the 2nd floor. It's really relaxing, not huge but perfectly adequate. After a long day, a soak in the tub is pure bliss. Being a Marriott property, the quality is, as expected, top-notch!

The hotel's facilities are excellent. The room was spacious with a great view. There was also a good selection of alcohol, though I don't drink. Shopping is super convenient, with Shinsaibashi right next door, and Daimaru and Takashimaya department stores within easy walking distance. You can even pop into the Ferrari store nearby.

The location is extremely convenient. If you're looking for an old-school hotel vibe, you might find it here, but the facilities are really outdated – I couldn't stand them. The showerhead was in the bathtub and there was no separate shower, which was a real deal-breaker for me. I'll definitely stick to newer hotels from now on. The Japanese restaurant on the fifth floor was pretty good; I had sushi for a reasonable price, with 16k and 26k options available.

I chose this hotel to celebrate my birthday and paid nearly TWD 9,000 for one night, expecting a memorable stay. Unfortunately, it turned out to be one of the most disappointing hotel experiences I have ever had. I requested a room with a view of the Tenjin Festival fireworks through Trip.com almost two months before my stay. Trip.com later confirmed that this request had been forwarded to the hotel. However, I was only informed at check-in that my room would not have a fireworks view, leaving me with no opportunity to change my room or book another hotel. What disappointed me even more was the attitude of the front desk staff. When I asked whether my request had been received, I was met with a questioning tone and was asked if I had actually sent the message. I was then told that the hotel had only received information that it was my birthday, and that rooms with fireworks views were more expensive. However, I later checked the hotel’s official website and found that the price for those rooms was very similar to what I had already paid through Trip.com. Instead of trying to understand or resolve the situation, the staff repeatedly told me to contact Trip.com and insisted that it was not the hotel’s responsibility. Later, Trip.com informed me that they had indeed forwarded my request to the hotel but never received a response. The room itself was clean and the facilities were nice, but good facilities cannot make up for poor customer service. I expected much better hospitality from a Hilton property, especially on such an important occasion. Sadly, this experience ruined what was supposed to be a special birthday celebration. I hope the hotel will improve its communication with booking partners and provide better training for its front desk staff so that future guests do not experience the same disappointment.

When I booked this hotel, it clearly stated that children stay for free. However, upon arrival, the hotel informed us that children over 7 years old would be charged. Specifically, our 7-year-old was charged the full adult rate, which amounted to 43,300 JPY for 3 nights. Despite this additional charge, there was no room upgrade to accommodate the extra cost. Attempts to resolve this with the hotel were fruitless (it was extremely difficult to communicate with the Japanese staff; they couldn't understand English, refused to acknowledge the issue, and were unwilling to take responsibility). The negotiation lasted an hour, during which my 11-month-old child was crying, and there was no offer of comfort or a solution. Due to this experience, and not because of the location, I will not be staying at this hotel again.

I really like this hotel. Complimentary drinks for our anniversary stay. The rooms are large and comfortable. Location is a bit far from city but it’s okay if good weather and you’re willing to walk. Unfortunately no hotel lobby for loading, a bit troublesome to get cab and during rainy days. Nearby convenient shop and restaurant. Friendly staffs during check in.

This hotel is incredibly convenient! Whether you're shopping in Umeda, traveling by JR, or heading to the airport, it's just a 3-minute walk to the station. Kim at the front desk was super fluent in English, and even though check-in in Japan is usually at 3 PM, she kindly arranged an early check-in for me after checking the room's readiness. I'm truly grateful to the hotel. Out of my three stays in Osaka this year, the Hilton has been the best!