5-Star Hotels in Osaka

From the moment I stepped through the hotel entrance, I felt right at home! Every single staff member treated guests with genuine care and attentiveness. The room size was also the biggest I've ever had in all my trips to Japan! The pajamas provided by the turndown service were incredibly comfortable too! The hotel's night view is also one of the best around. Highly, highly recommend!

Exceeded my expectations! The room was incredibly spacious, equipped with a washer/dryer, microwave, fridge, kitchenware, dining table, and even a desk. It's perfect for families traveling with kids, catering to everyone's needs. Daily cleaning was impeccable; the window glass was wiped clean every day, free of fingerprints or water marks, offering beautiful views outside. The bedding was comfortable, the AC didn't blow directly on my face, the shower water was great, and it was perfectly soundproof with no noise, so I slept very well. The location is convenient, surrounded by various malls, bus stops, and convenience stores. The hotel's swimming pool is also kid-friendly. I'd definitely choose InterContinental and this room type again on my next visit!

The hotel's location is excellent, very close to the JR station. The entrance is on the first floor of the KITTE mall, but the signage isn't very clear, so first-time visitors might easily miss it. The breakfast was superb, and the hygiene facilities were also good. I requested a one-hour late check-out due to my flight schedule, but the hotel couldn't accommodate it.

This hotel offers a truly great experience, it's my favorite in the city center, and the value for money is exceptional. The rooms are a spacious 25 square meters – a huge improvement from previous stays where I've paid more for tiny rooms where I couldn't even open my suitcase! No such worries here. The room was brand new and spotless, with daily housekeeping and water refills. Just a short walk away, there's a 7-Eleven, and on the way back, you'll find plenty of restaurants like Yoshinoya, Torikizoku, and Sukiya. Plus, there's a free hot spring bath on the 2nd floor. It's really relaxing, not huge but perfectly adequate. After a long day, a soak in the tub is pure bliss. Being a Marriott property, the quality is, as expected, top-notch!

RWe chose this hotel specifically to celebrate our first wedding anniversary. We requested a higher-floor room in advance, but unfortunately it wasn’t provided. There was also no special setup or decoration in the room, and the front desk never mentioned anything about it. The room view was average, and the hotel is a bit of a walk from Shinsaibashi Station. The elevator had a noticeable unpleasant odour when going from the ground floor to the 3rd floor. Overall, the experience was just average. For comparison, we stayed two nights at another hotel during the same trip that was slightly cheaper, but the overall feeling and quality were noticeably better than at this W hotel.

This hotel, once a magnificent building, perfectly embodies the concept of 'chrysanthemum and sword' from Ruth Benedict's book, blending English elegance (chrysanthemum) with Japanese precision (sword). Its story and impact far exceed that of an ordinary hotel, reflecting the twilight glow of a bygone empire.

The view outside the hotel is absolutely stunning, offering a 24-hour panoramic view of Osaka Castle. The room amenities are quite luxurious, and the breakfast is incredibly rich and varied. Ms. AKI, in particular, was so enthusiastic and lovely, really bringing energy and joy to the guests. The location is a bit far from the main shopping areas, but you can't have everything. My only suggestion would be to have more staff at the front desk for check-in during peak times when there are many guests.

When I booked this hotel, it clearly stated that children stay for free. However, upon arrival, the hotel informed us that children over 7 years old would be charged. Specifically, our 7-year-old was charged the full adult rate, which amounted to 43,300 JPY for 3 nights. Despite this additional charge, there was no room upgrade to accommodate the extra cost. Attempts to resolve this with the hotel were fruitless (it was extremely difficult to communicate with the Japanese staff; they couldn't understand English, refused to acknowledge the issue, and were unwilling to take responsibility). The negotiation lasted an hour, during which my 11-month-old child was crying, and there was no offer of comfort or a solution. Due to this experience, and not because of the location, I will not be staying at this hotel again.

I really like this hotel. Complimentary drinks for our anniversary stay. The rooms are large and comfortable. Location is a bit far from city but it’s okay if good weather and you’re willing to walk. Unfortunately no hotel lobby for loading, a bit troublesome to get cab and during rainy days. Nearby convenient shop and restaurant. Friendly staffs during check in.

Highly recommend staying here! First, it's super convenient for getting around. It's just a few minutes' walk from the airport bus stop, and there's a direct underground passage to both the subway and JR stations right from the hotel. Second, even though it's in a bustling area and close to the station, it's surprisingly not noisy. Third, dining is a breeze with restaurants both inside and below the hotel. Shopping is also incredibly convenient, with three shopping malls and electronics stores all within a ten-minute walk.