5-Star Hotels in Osaka

Waldorf set the tone for the entire luxury hotel in Osaka, it deserves the highest praise. From the moment you step out of the car upon entering the hotel, the emotional experience is flawless. Upon reaching the reception area, the hot towels and tea are a first thing you'll find that sets it apart from other luxury hotels. This attention to detail is so thoughtful; it shows how much they understand that after transportation, travelers can perform a handwashing ritual, representing not only physical cleanliness but also a reminder of mental well-being. It's fantastic. The only suggestion I could make is that having someone sit down during check-in would be better than standing at the reception desk. Other staff members who left a deep impression included Yui and another girl who showed us to our room (I don't remember her name, but I do remember she taught me that Yui's name is Y and I; she was all smiles, in high spirits, and explained the hotel facilities very well, greatly reducing any sense of unfamiliarity as a new guest). Since we returned to the hotel quite late that night, we mainly went to the bar near the back entrance for drinks. The bartenders were very attentive, and the welcome drink was delicious. When leaving the hotel, the staff throughout the journey were attentive. Because our next destination was relatively close to the hotel, the staff at the entrance (I forgot his name, but I remember he was short and had braces; his performance that day was perfect) arranged for a hotel car to escort us there. The driver was Italian, very professional, and had an excellent attitude. Words of gratitude are insufficient to praise this outstanding driver. If a hotel's maximum score is 5, I would give it a 6. It truly embodies the image of a luxury hotel and I would definitely recommend it to anyone. I will definitely return on my next trip. I am grateful for everyone's efforts throughout the journey.

Had a wonderful stay, room is spacious, link to a mall sheltered. A junction away from Yodobashi Mall and Umeda Train station. The rooms are reasonably big. Love the bathroom. Separate beds are slightly bigger than single beds. Linens are luxurious high thread count. Room Flooring is semi wood and carpeted. Coffee and Tea are complimentary, comes with full set of in room requirements, ironing set, luxurious bathrobe, bar fridge, comfy bedroom slippers, safe, V Sassoon hair dryer, full bathing and vanity kit, toilet cubicle is separate by a door, bath tub is of good size, separate shower water pressure is fantastic. Motorised linen blinds, daily bottles of water Here’s my favourite: Facilities include 24hrs of fully equipped gym all machines including leg machines, bar and free weights, gym balls, foam rollers, treadmill, elliptical, bicycle etc. Use of Bathhouse and indoor swimming pool included as part of the booking. Spa facial and massage avail at a fee. Lounge area is great with nice matcha latte. Had buffet breakfast in the morning, sufficient variety. Lotsa fruits choices. Building is exclusive luxury. Initial check-in process can be better and less rigid. Pre-paid room type if unavailable, guests should be informed ahead prior to arrival. Somewhere between Trip.com and the hotel miscommunication should not affect the hotel guests traveling 12 hours to reach there. Director of rooms Mr Liam Wynn Williams saved the day. Thank you very much for your kind hospitality to resolve the issue.

For this trip to Osaka, I still chose to stay in Umeda. The hotel's location is excellent, right inside KITTE. After taking the JR from Kyoto to Osaka JR Station, it's about a 200-meter walk. (If the underground path is too confusing, you can take the second floor directly, then go back down to the first floor once you're inside KITTE; one of the hotel entrances is diagonally opposite the information desk.) The shuttle bus to Kansai Airport is located downstairs from the Hilton next to KITTE; it's just across a pedestrian crossing, and there are self-service ticket machines next to the bus stop. If you need a taxi, you can go to the hotel's main entrance (the two entrances are interconnected). Regarding hotel service, I'm personally quite satisfied. Both the front desk and room service are standard five-star quality, and I even received a thank-you email after checking out. On the first day of my stay, the minibar was complimentary, and toiletries were replenished daily with three sets per room. The slippers and combs were quite good. Additionally, the Rui restaurant on the 29th floor of the hotel is excellent, and I recommend checking it out if you have time. For shopping in Osaka, Umeda pretty much has it all. Hankyu, Daimaru, Lucua, Lucua 1100, Yodobashi, Grand Front... they're all in that labyrinthine area.

This hotel is super convenient with two subway lines nearby, one of which is literally a one-minute walk from the exit. Getting to Shinsaibashi, Umeda, or Namba is a breeze. There's also a convenience store just a two-minute walk downstairs. They provide bathrobes and even have a large public bath for soaking. The only minor downside is that they don't provide small samples of makeup remover or skincare products, so you'll need to bring your own. Overall, I'm very satisfied!

I originally booked a W Suite and arrived at 12 PM hoping to secure a high-floor room, but was only given the 8th floor. So, I paid more to upgrade to a Marvelous Suite. Honestly, the hardware facilities are excellent, but! If you want to experience differential treatment, this W is the place to be. First, someone else's laundry was mistakenly delivered to our suite. When I told the front desk, they were dismissive, merely saying someone would come to collect it, without even an apology. Later, while we were out, they left two boxes of Pocky biscuits... truly perfunctory. Then, we went to the Living Room on the third floor for drinks, and the server was practically bowing to Caucasian guests, while being very dismissive towards us. Around 10 PM, I called their 24/7 Whatever/Whenever service for an extra duvet, and they told me they had none left. The next day, I ordered room service through the Bonvoy app, and since I couldn't find the order on the web version, I called again to confirm. They said they'd call me back after checking with room service, but the meal arrived and I never got a call back. It felt like they didn't care about their guests at all. Also, the suite's minibar is entirely chargeable, and there are no additional services. It really felt like I paid a hefty price just to rent the room itself. I can't really praise the service from a five-star Marriott-branded hotel. This review is a heads-up for anyone considering booking this hotel. Though I doubt W Osaka will care about my review; they're always fully booked and don't lack customers. Oh, and the front desk concierge who spoke Chinese were all from Taiwan.

This was my second stay at this hotel during cherry blossom season in Osaka. Cleanliness: Absolutely reassuring, and the bedding was very comfortable. Facilities: The room size was decent, quite spacious by Japanese standards. Environment: It's very close to Umeda shopping center but also very quiet. An excellent location.

The location is extremely convenient. If you're looking for an old-school hotel vibe, you might find it here, but the facilities are really outdated – I couldn't stand them. The showerhead was in the bathtub and there was no separate shower, which was a real deal-breaker for me. I'll definitely stick to newer hotels from now on. The Japanese restaurant on the fifth floor was pretty good; I had sushi for a reasonable price, with 16k and 26k options available.

I arrived at 10:30. It was sunny so everything looked really nice! The staff is so kind and gave me the room right away so was even more impressed. The hallway is lined with carpet, but doesn’t smell stuffy. The room is spacious and well design. I love that they have a little lounge area by the bed. The room doesn’t have a bathtub, but I find it really nice because lately I have been very skeptical and a little bit scared to use Hotel’s bathtub so I think taking it out is good. The room even have steam iron. The glass that is provided in the room is good quality very thin. They have an espresso machine in the room as well, which is a nice touch. The location is a little bit off, but not that bad.

We had a pleasant stay in OMO7 with our 4 yrs old kid, it's a very kid friendly hotel. The baby room, the drinking water supply and the self service laundry room made everything convenient. The location is only 2mins from shin-imamiya station, and near by got many convenient stall and restaurants and also walking distance to Shinsekai. We love the lobby and the outdoor area too, we enjoyed the free drinks/beer with the takoyaki during their pika-pika night where kid can have fun running and playing around. And not forget about the shuttle bus to USJ that made the travel much easier. The ramen we had for our dinner was the best through out the trip.

Facilities: The lobby is very stylish, though the room is a bit small, especially the bathroom where there's hardly space to turn around. However, the bed is huge, made of two single beds pushed together, and it was the most comfortable sleep I had on this trip. Cleanliness: It's very clean. Ambiance: It's considered one of the more upscale hotels in the area, with many foreign guests staying here. Service: Overall, the service was very satisfying. Location: The location is also very convenient; Hankyu + Lucua are all you need for shopping.