WoodSpring Suites Sulphur - Lake Charles

Room needed to be swept that fridge stank bad like spoiled milk or something the whole place smelt weird as hell I don’t even know how to explain it stomping all night and people just making noise all damn night ac worked good that’s about it no coffee creamer or sugar

We had an excellent stay! Check in staff was so friendly, aswell as checkout staff! Property was very clean, beds were comfortable, it was pretty quiet, everyone we passed by was friendly, they were pet friendly, with a more than reasonable pet fee (like absurdly cheap which I’m grateful for). I’ve accidentally booked terrible places before and this was not one of those times. I would stay again! 100%

It was worth the price. We were here for softball and spent very little time here. The laundry room was good.

Not bad. Arrived 15 minutes prior to check in time to be told “we don’t have a room ready yet.” Other than that, not bad.

Rerented our room. Had to sleep in the car. Told us to request a refund only to deny said request. It was due to a late check in but their front desk was unreachable. Apparently they don’t get a lot of business because the weekend everything was sold out, they took advantage and were greedy. Very unprofessional.

The fire alarm went off randomly twice in the very very early morning on two separate days during my stay here. Staff was very nice and worked with me but i found that experience a negative one.

The stay was fine. Once I got a room. The directions were all wrong and they kept sending me to a dead end!! Once I called the hotel and talked to them I was able to find it. Staff said “ when you arrive you will have to wait until I can find you a room” don’t call the number or anything but I will be right there. Waited over 20 minutes and it was such a slow process gave me a big spill of the process and asked me to stop by at checkout!! I did not as when I was leaving again the desk was closed off just like when I arrived. No thanks!

The first room we got nothing was made up. The sheets were dirty. Looked like someone just left and had to get another room. The next room was real hot and took a while to cool off

It was advertised to have free breakfast. There was none. Not even coffee. Not even coffee in the rooms. Literally nothing. Also, no shampoo. A bar of soap in the bathroom.